1. Marketing: Creating Customer Value and Engagement
  2. Company and Marketing Strategy: Partnering to Build Customer Engagement, Value, and Relationships
  3. Analyzing the Marketing Environment
  4. Managing Marketing Information to Gain Customer Insights
  5. Understanding Consumer and Business Buyer Behavior
  6. Customer Value-Driven Marketing Strategy: Creating Value for Target Customers
  7. Products, Services, and Brands: Building Customer Value
  8. Developing New Products and Managing the Product Life Cycle
  9. Pricing: Understanding and Capturing Customer Value
  10. Marketing Channels: Delivering Customer Value
  11. Retailing and Wholesaling
  12. Engaging Consumers and Communicating Customer Value: Advertising and Public Relations
  13. Personal Selling and Sales Promotion
  14. Digital Marketing
  15. The Global Marketplace
  16. Sustainable Marketing: Social Responsibility and Ethics
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Hallmark features of this title Real companies, real marketing practices
  • UPDATED: The latest customer engagement tools, practices and developments are addressed in new coverage and fresh examples.
  • In-text examples appear throughout, including in a Marketing at Work feature examining real brand marketing strategies from companies such as Amazon, LinkedIn and Patagonia.
Learning features
  • EXPANDED: Chapter-opening vignettes pose a deeply developed marketing story to spark student interest.
  • Chapter-ending mini-cases and applications fall under the topics of Digital Marketing and AI, Marketing Ethics and Marketing by the Numbers.
Employability resources
  • UPDATED: A sample marketing plan helps students apply marketing planning concepts, including AI skills.
  • REVISED: A Careers in Marketing appendix explores career options and job-seeking strategies.
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New and updated features of this title Current trends and practices
  • NEW: AI discussions, examples and exercises have been integrated into every chapter, along with special new sections covering a range of related topics.
  • NEW: Company responses to recent disruptions in the marketing environment are explored, from new digital technologies and large economic swings to extreme environmental patterns and global health crises.
Significant content revisions
  • REVISED: Two heavily restructured chapters on digital marketing (Ch. 14 and 17) delve into the strategy, tools and processes central to this essential marketing practice.
  • REVISED: A heavily revised chapter on gaining customer insights (Ch. 4) reflects the transformation of marketing research and insights management in the digital age.
Hands-on applications
  • NEW: A new Digital Marketing and AI feature at the end of each chapter asks students to use AI to evaluate a digital marketing situation and recommend solutions (assignable version available in MyLab).
  • UPDATED: 16 new company cases and updated discussion questions and critical-thinking exercises give students practice applying chapter concepts to real company situations.
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Produktdetaljer

ISBN
9781292485683
Publisert
2025-09-10
Utgave
16. utgave
Utgiver
Pearson Education Limited
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt

Biografisk notat

About our authors

Gary Armstrong is Crist W. Blackwell Distinguished Professor Emeritus in the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill. He holds undergraduate and master’s degrees in business from Wayne State University in Detroit, and he received his PhD in marketing from Northwestern University. Dr. Armstrong has contributed numerous articles to leading business journals. As a consultant and researcher, he has worked with many companies on marketing research, sales management, and marketing strategy.

But Professor Armstrong’s first love has always been teaching. His long-held Blackwell Distinguished Professorship is the only permanent endowed professorship for distinguished undergraduate teaching at the University of North Carolina at Chapel Hill. Throughout his career, he has been very active in the teaching and administration of Kenan-Flagler’s undergraduate program. His administrative posts have included Chair of Marketing, Associate Director of the Undergraduate Business Program, Director of the Business Honors Program, and many others. Through the years, he has worked closely with business student groups and has received several UNC campuswide and Business School teaching awards. He is the only repeat recipient of the school’s highly regarded Award for Excellence in Undergraduate Teaching, which he received three times. Most recently, Professor Armstrong received the UNC Board of Governors Award for Excellence in Teaching, the highest teaching honor bestowed by the 16-campus University of North Carolina system.

Philip Kotler is Professor Emeritus of Marketing at the Kellogg School of Management, Northwestern University. He received his master’s degree at the University of Chicago and his Ph.D. at M.I.T., both in economics. Dr. Kotler is the co-author of Marketing Management (Pearson), now in its 17th edition and the most widely used marketing textbook in graduate schools of business worldwide. He has authored more than 60 other successful books and has published more than 150 articles in leading journals. He is the only three-time winner of the coveted Alpha Kappa Psi award for the best annual article in the Journal of Marketing.

Professor Kotler was named the first recipient of four major awards: the Distinguished Marketing Educator of the Year Award and the William L. Wilkie “Marketing for a Better World” Award, both given by the American Marketing Association; the Philip Kotler Award for Excellence in Health Care Marketing presented by the Academy for Health Care Services Marketing; and the Sheth Foundation Medal for Exceptional Contribution to Marketing Scholarship and Practice. He is a charter member of the Marketing Hall of Fame, was voted the first Leader in Marketing Thought by the American Marketing Association, and was named the Founder of Modern Marketing Management in the Handbook of Management Thinking. His numerous other major honors include the Sales and Marketing Executives International Marketing Educator of the Year Award; the European Association of Marketing Consultants and Trainers Marketing Excellence Award; the Charles Coolidge Parlin Marketing Research Award; and the Paul D. Converse Award, given by the American Marketing Association to honor “outstanding contributions to science in marketing.” A recent Forbes survey ranked Professor Kotler in the top 10 of the world’s most influential business thinkers. And in a Financial Times poll of 1,000 senior executives across the world, Professor Kotler was ranked as the fourth “most influential business writer/guru” of the twenty-first century. He is considered by many to be the “father of modern marketing.”

Dr. Kotler has served as chairman of the College on Marketing of the Institute of Management Sciences, a director of the American Marketing Association and a trustee of the Marketing Science Institute. He has consulted with many major US and international companies in the areas of marketing strategy and planning, marketing organization, and international marketing. He has traveled and lectured extensively throughout Europe, Asia, and South America, advising companies and governments about global marketing practices and opportunities.

Sridhar Balasubramanian is the Roy & Alice H. Richards Bicentennial Distinguished Scholar, Professor of Marketing and Marketing Concentration Chair at the University of North Carolina at Chapel Hill’s Kenan-Flagler Business School. He holds a Bachelor of Technology (Honors) degree from the Indian Institute of Technology (Kharagpur), an MBA from the Indian Institute of Management (Bangalore) and MA, M.Phil and Ph.D. degrees from Yale University. Leading business education publication Poets&Quants ranked him one of the “Top 50 Business Professors” in the World.

Professor Balasubramanian, commonly referred to as “Dr. B,” is an award-winning researcher, teacher and academic administrator. He has served as Senior Associate Dean for MBA programs at UNC-CH. His research and teaching interests are in the areas of market strategy and technology strategy, innovation and growth strategy, customer focus, globalization and sustainability, and managing competition. He also specializes in bringing tools and concepts related to innovation, market focus and customer focus into other functional areas, including the management of human resources. He has published pioneering, award-winning research on the impact of the internet, other technology-intensive channels, and social media on marketing. His research has been cited more than 13,140 times on Google Scholar.

Professor Balasubramanian also excels in teaching. He has won best teacher awards eight times across different programs at UNC and was awarded the Kenan-Flagler Weatherspoon award for distinguished PhD teaching. He specializes in “toolkit-based teaching,” transforming cutting-edge knowledge into useful and usable toolkits that can be applied the next day. He also engages extensively with the corporate world and has worked with more than 50 organizations spread across North America, South America, Africa, Asia, and Europe.