The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.
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Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Chapter Three: Tools for Quality Improvement Chapter Four: Applying the Tools for Quality Improvement Glossary Bibliography Index
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Produktdetaljer

ISBN
9780527916527
Publisert
1992-01-31
Utgiver
Taylor & Francis Inc
Vekt
330 gr
Høyde
280 mm
Bredde
210 mm
Aldersnivå
UP, XV, P, 05, 01, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
176

Forfatter