Part I. .- Chapter 1. The Emergence of Falck; Alex Murdock and Frederik Madsen.- Chapter 2. Investigating Reliability and rescue; Anton Bradburn.- Chapter 3. Trust and the Public Sector; Christiane Stelling.- Chapter 4. innovation in Products and Services; Alex Murdock and Stephen Barber.- Chapter 5. Governance and Ownership; Alex Murdock.- Chapter 6. Diversification and Growth; Alex Murdock.- Chapter 7. Internalisation and Globalisation Post-2004; Alex Murdock.- Chapter 8. Culture and Core Values; Alex Murdock.- Part II. Case Studies.- Chapter 9. Grupo EMI and Falck in Latin Ameria: Working Together; Alex Murdock.- Chapter 10. Responce in Denmark: From Competitor to Partner; Alex Murdock and Margit Physant.- Chapter 11. Falck in India: A Challenging Market?; Alex Murdock.- Chapter 12. Falck and the US Ambulance Market: Run Silent, Run Deep?; Alex Murdock.- Part III. Conclusions.- Chapter 13. Conclusions and Looking to the Future; Alex Murdock.

This book analyses the private provision of rescue and emergency services, and focuses on the emergence of the world’s largest rescue company, Falck. The author’s structured academic perspective is informed through close co-operation with Falck, which operates in 44 countries and across 6 continents. The chapters examine aspects of reliability, culture, innovation, trust, governance and business development within rescue and emergency services, including differentiation, internationalisation and globalisation. Drawing on detailed case studies of Falck’s global work in the USA, Columbia, India and Denmark, Private Action for Public Purpose is instructive for students and researchers of business and management, and will provide value for emergency responders, managers, policy-makers and organisations involved in emergency response and crisis management.

“Professor Murdock provides the first academic monograph in English of Falck, the largest global company in the provision of rescue services. It will be of great interest to academics and will be highly valuable to professionals and managers for whom it will furnish an excellent understanding of Falck and of the varied market for private provision of rescue services.” (Lars Nørby Johansen, Former CEO and Former Chair of Falck) “A wonderful addition to a small, but important area of literature and absolute must, for all those who seek to learn and embrace best practice concepts especially in the management and leadership domains of Emergency Ambulance Service Delivery.” (Andy Newton, Professor and Chair of the College of Paramedics)

Covers themes such as reliability, trust, innovation, governance and diversification in relation to the globalisation of the world's largest rescue companyProvides detailed case studies of Falck's influence and development in the USA, Columbia, India and DenmarkOffers valuable insights from the co-editor of Social Innovation (Palgrave Macmillan, 2012), and highly-skilled co-authors, including a chapter written by the Vice President of Corporate Culture and Human Relations at FalckIncludes supplementary material: sn.pub/extras