Companies face major challenges as they seek to flourish in
competitive global markets, fuelled by developments in technology,
from the Internet to grid computing and Web services. In this
environment, service orientation - aligning business processes to the
changing demands of customers - is emerging as a highly effective
approach to increasing efficiency. In this book, Paul Allen provides
an accessible guide to service orientation, showing how it works and
highlighting the benefits it can deliver. The book provides an
integrated approach: after covering the basics of service orientation,
he discusses key issues such as business agility, designing
quality-of-service infrastructure, implementing service-level
agreements, and cultural factors. He provides roadmaps, definitions,
templates, techniques, process patterns and checklists to help you
realize service orientation. These resources are reinforced with
detailed case studies, from the transport and banking sectors. Packed
with valuable insights, the book will be essential reading for CIOs,
IT architects and senior developers. IT facing business executives
will also benefit from understanding how software services can enable
their business strategies. Paul Allen is a principal business-IT
strategist at CA and is widely recognized for his innovative work in
component-based development (CBD), business-IT alignment and
service-oriented architecture. With over thirty years experience of
large-scale business systems, he is an established author whose
previous book was the critically acclaimed Realizing e-Business with
Components. Sam Higgins is now with Forrester Research Inc.; formerly
he managed the Innovation and Planning Unit of Queensland Transport's
Information Services Branch. Paul McRae is the application architect
in the Innovation and Planning Unit of Queensland Transport's
Information Services Branch. Hermann Schlamann is a senior architect
in the architecture group of Credit Suisse.
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Winning Strategies and Best Practices
Produktdetaljer
ISBN
9780511159299
Publisert
2014
Utgave
1. utgave
Utgiver
Cambridge University Press
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter