Produktdetaljer
Biografisk notat
About our authorDr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright Senior Specialist. John's years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels and the Coral Reef Resort, Barbados, West Indies.
John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly, The Hospitality Educators Journal, and the New York Times. He is a 10-time recipient of the President's Award for teaching, scholarship and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.
John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).
John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.
Introduction to Hospitality is a lively, comprehensive survey of hospitality, the world's largest industry, designed for tomorrow's leaders. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas.
A core goal of this text is to help you advance your hospitality career. In that spirit, Author John Walker offers you lively material and interesting features to facilitate the learning process.
The 9th Edition maintains its five-part organization and features an all-new chapter on cruising. All chapters are updated to include COVID-19 implications, as well as What do you think? critical-thinking discussion questions.
- Introducing Hospitality
- The Hotel Business
- Rooms Division
- Hotel Food and Beverage
- Beverages
- The Restaurant Business
- Restaurant Management
- Managed Services
- Tourism
- Recreation, Attractions, and Clubs
- Gaming Entertainment
- Cruising
- Meetings, Conventions, and Expositions
- Events
- Leadership, Management, and Marketing
- Planning
- Organizing
- Communication and Decision-Making
- Control
- Introducing... and A Day in the Life of... features introduce the real people of hospitality management and describe their experiences on the job.
- Corporate profiles discuss the practices, growth and scope of leading organizations.
- Current issues section in each chapter examines the factors shaping the future of various segments of the hospitality industry.
- Case Studies test students' skills and knowledge as they address and recommend appropriate actions in each situation
- Apply Your Knowledge questions challenge students to apply chapter concepts to real-life industry topics.
- Check Your Knowledge questions at the end of each Learning Objectives section reinforces the material students have just read.
- REVISED: The 9th Edition has been divided into five parts, beginning with introductory material; progressing through lodging, restaurants, tourism and recreation, and events; and ending with managerial areas of the hospitality industry.
- NEW: Chapter 12 on cruising is new to this edition.
- NEW: The implications of COVID-19 in all segments of hospitality are woven throughout. Additional new and expanded topics include ghost kitchens, senior living, sustainability, gaming technology, and social medial planning, among others.
- NEW: What do you think? critical-thinking questions are new to this edition.
- EXPANDED: A new case study per chapter has been added to this edition. Based on industry scenarios, these cases challenge students to test their skills and recommend appropriate actions.
- EXPANDED: New Corporate Profiles, Introducing..., and Focus On features give students new insight into the experiences and perspectives of hospitality professionals across the industry.
Produktdetaljer
Biografisk notat
About our authorDr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright Senior Specialist. John's years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels and the Coral Reef Resort, Barbados, West Indies.
John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly, The Hospitality Educators Journal, and the New York Times. He is a 10-time recipient of the President's Award for teaching, scholarship and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications.
John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP).
John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.