As voice interfaces and virtual assistants have moved out of the
industry research labs and into the pockets, desktops and living rooms
of the general public, a demand for a new kind of user experience (UX)
design is emerging. Although the people are becoming familiar with
Siri, Alexa, Cortana and others, their user experience is still
characterized by short, command- or query-oriented exchanges, rather
than longer, conversational ones. Limitations of the microphone and
natural language processing technologies are only part of the problem.
Current conventions of UX design apply mostly to visual user
interfaces, such as web or mobile; they are less useful for deciding
how to organize utterances, by the user and the virtual agent, into
sequences that work like those of natural human conversation. This
edited book explores the intersection of UX design, of both text- or
voice-based virtual agents, and the analysis of naturally occurring
human conversation (e.g., the Conversation Analysis, Discourse
Analysis and Interactional Sociolinguistics literatures). It contains
contributions from researchers, from academia and industry, with
varied backgrounds working in the area of human-computer interaction.
Each chapter explores some aspect of conversational UX design. Some
describe the design challenges faced in creating a particular virtual
agent. Others discuss how the findings from the literatures of the
social sciences can inform a new kind of UX design that starts with
conversation.
Les mer
Produktdetaljer
ISBN
9783319955797
Publisert
2018
Utgiver
Vendor
Springer
Språk
Product language
Engelsk
Format
Product format
Digital bok