The volume advances theory on hospitality meanings from both conscious
and unconscious processing of stimuli (sights, actions, consequences).
It explains how seemingly trivial experiences can have big
repercussions in hospitality. Expanding on John Urry's grandmaster
thesis, The Tourist Gaze, the volume proposes that assessments occur
automatically with perceptions even when perceptions occur
unconsciously. As well as a global review of the literature by
Woodside and Metin, it includes highly-focused reports on the
following topics: user-generated reviews in the hospitality industry;
evaluation of the service performances; luxury tourists: celebrities'
perspectives; nontrivial behavioral implications of trivial design
choices in travel websites; the role of social psychology in the
tourism experience model (TEM); destination brand performance
measurement over time; perceptions of hotel disintermediation: the
French generation Y case; constructing and shaping tourist experiences
via travel blog engagement and more. The volume provides "reading
assignments" for learning the nuances of perception and assessment
processes by tourists.
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Produktdetaljer
ISBN
9781783506170
Publisert
2017
Utgiver
Emerald Publishing Ltd.
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter