The topic of the research reported here is direct user participation
in the task-based development of interactive software systems.
Building usable software demands understanding and supporting users
and their tasks. Users are a primary source of usability requirements
and knowledge, since users can be expected to have intimate and
extensive knowledge of themselves, their tasks and their working
environment. Task analysis approaches to software development
encourage a focus on supporting users and their tasks while
participatory design approaches encourage users' direct, active
contributions to software development work. However, participatory
design approaches often concentrate their efforts on design activities
rather than on wider system development activities, while task
analysis approaches generally lack active user participation beyond
initial data gathering. This research attempts an integration of the
strengths of task analysis and user participation within an overall
software development process. This work also presents detailed
empirical and theoretical analyses of what it is for users and
developers to cooperate, of the nature of user-developer interaction
in participatory settings. Furthermore, it makes operational and
assesses the effectiveness of user participation in development and
the impact of user-developer cooperation on the resulting software
product. The research addressed these issues through the development
and application of an approach to task based participatory development
in two real world development projects. In this integrated approach,
the respective strengths of task analysis and participatory design
methods complemented each other's weaker aspects.
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Building Common Ground and Usable Systems
Produktdetaljer
ISBN
9781447103554
Publisert
2020
Utgiver
Vendor
Springer
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter