As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation.
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This book evaluates vacation experience value, as it is created and co-created by the tourist engaging in the experience, for himself, other tourists and the tourism firm. Providing a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour.
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I: Preface 1: Co-creation of Tourist Experience: Scope, Definition and Structure 2: Dynamic Drivers of Tourist Experiences 3: Tourist Experience Value: Tourist Experience and Life Satisfaction 4: Conceptualization of Value Co-creation in the Tourism Context 5: Why, Oh Why, Oh Why, Do People Travel Abroad? 6: Revisiting Self-congruity Th eory in Travel and Tourism 7: Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest 8: Co-creation of Experience Value: A Tourist Behaviour Approach 9: Authenticity as a Value Co-creator of Tourism Experiences 10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline 11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions 12: Storytelling in a Co-creation Perspective 13: Tourist Information Search: A DIY Approach to Creating Experience Value 14: Co-creation of Value and Social Media: How? 15: Prices and Value in Co-produced Hospitality and Tourism Experiences 16: Value Creation: A Tourism Mobilities Perspective 17: Guide Performance: Co-created Experiences for Tourist Immersion 18: Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach 19: Challenges and Future Research Directions
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Produktdetaljer

ISBN
9781786390301
Publisert
2016-06-09
Utgiver
Vendor
CABI Publishing
Vekt
564 gr
Høyde
244 mm
Bredde
172 mm
Dybde
14 mm
Aldersnivå
05, 06, UU, UP, P
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
288

Biographical note

is a Professor at Buskerud and Vestfold University College and at UiT The Arctic University of Norway. She has published papers in various tourism journals. Her research focuses particularly on the tourist decision and experience processes, where co-creation of value for hosts and guests are in focus. Her teaching experiences include marketing, tourism marketing and management, service quality and branding strategies. Prebensen has been part of 25 business boards, and has a long history in co-operating with the tourism industry. Dr. Joseph S. Chen is a faculty member of the Department of Recreation, Park and Tourism Studies at Indiana University at Bloomington, USA. He has been identified by premier tourism/hospitality journals (Tourism Management and Journal of Hospitality and Tourism Research) as one of the leading tourism scholars worldwide. He has received international research awards and fellowships including US Fulbright Senior Scholar. is a management psychologist (Ph.D., U/Massachusetts, 1979), Professor of Marketing, and Virginia Real estate Research Fellow at Virginia Polytechnic Institute and State University (Virginia Tech). He has published extensively in the area of marketing, business ethics, and quality of life (QOL). He is the author/editor of many books related to consumer marketing and quality of life. He also served editor of the QOL section in the Journal of Macromarketing (1995-present). He received the Virginia Tech's Pamplin Teaching Excellence Award/Holtzman Outstanding Educator Award and University Certificate of Teaching Excellence in 2008. In 2010, ISQOLS honoured him for excellence and lifetime service to the society. In 2010 he won the Best Paper Award in the Journal of Happiness Studies for his theory of the balanced life; in 2011 also he won the Best Paper Award in the Journal of Travel Research for his goal theory of leisure travel satisfaction. In 2012 he was awarded the EuroMed Management Research Award for outstanding achievements and ground breaking contributions to well-being and quality-of-life research. He also was the editor of ISQOLS/Springer book series on handbooks in QOL research and the community QOL indicators best practices. Muzaffer Uysal is a professor and chair in the Department of Hospitality and Tourism Management - Isenberg School of Management at University of Massachusetts. He is a member of International Academy for the Study of Tourism, the Academy of Leisure Sciences, and serves as co-founder of Tourism Analysis: An Interdisciplinary Journal. In addition, he sits on the editorial boards of more than ten journals, including Journal of Travel Research and Annals of Tourism Research. He has authored and co-authored numerous articles, monographs, and several books related to tourism research methods, tourist service satisfaction, tourism and quality-of-life, experience value in tourism, tourism-related scales, and management science applications in tourism and hospitality. Dr. Uysal has received a number of awards for research, excellence in international education, teaching excellence, and best paper awards. His current research interests focus on tourism demand/supply interaction, tourism development, and quality-of-life research in tourism. Associate Professor Young-Sook Lee joined UiT The Arctic University of Norway as the Head of Department (Tourism and Northern Studies) in March 2014. Previously, she held a Senior Lecturer position at Griffith University, Australia where she served for 15 years. Originally coming from South Korea, she was educated in the UK, Australia as well as her home country South Korea. Young-Sooks research interests stem from her lived-experiences of different worlds of today. Researching into East Asian cultural philosophies and how they may inform tourism practices both in the industry and academia, she bridges the multidimensional contemporary worlds that we live in the 21st century. Since joining UiT The Arctic University of Norway, her research focus has expanded to Arctic tourism issues for sustainable development and operations. She serves as a member for Global Panel of Tourism Experts for UNWTO.