You go online to buy a digital camera. Soon, you realize you've bought
a more expensive camera than intended, along with extra batteries,
charger, and graphics software-all at the prompting of the retailer.
Happy with your purchases? The retailer certainly is, and if you are
too, you both can be said to be the beneficiaries of "customer
intimacy" achieved through the transformation of data collected during
this visit or stored from previous visits into real business
intelligence that can be exercised in real time.
_Data Warehousing and Business Intelligence for e-Commerce_ is a
practical exploration of the technological innovations through which
traditional data warehousing is brought to bear on this and other less
modest e-commerce applications, such as those at work in B2B, G2C,
B2G, and B2E models. The authors examine the core technologies and
commercial products in use today, providing a nuts-and-bolts
understanding of how you can deploy customer and product data in ways
that meet the unique requirements of the online
marketplace-particularly if you are part of a brick-and-mortar company
with specific online aspirations. In so doing, they build a powerful
case for investment in and aggressive development of these approaches,
which are likely to separate winners from losers as e-commerce grows
and matures.
* Includes the latest from successful data warehousing consultants
whose work has encouraged the field's new focus on e-commerce.
* Presents information that is written for both consultants and
practitioners in companies of all sizes.
* Emphasizes the special needs and opportunities of traditional
brick-and-mortar businesses that are going online or participating in
B2B supply chains or e-marketplaces.
* Explains how long-standing assumptions about data warehousing have
to be rethought in light of emerging business models that depend on
customer intimacy.
* Provides advice on maintaining data quality and integrity in
environments marked by extensive customer self-input.
* Advocates careful planning that will help both old economy and new
economy companies develop long-lived and successful e-commerce
strategies.
* Focuses on data warehousing for emerging e-commerce areas such as
e-government and B2E environments.
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Produktdetaljer
ISBN
9781558607132
Publisert
2008
Utgiver
Elsevier S & T
Språk
Product language
Engelsk
Format
Product format
Digital bok
Antall sider
320
Forfatter