Communication is the basis of so much of what happens in the workplace and indeed in our private lives. Without effective communication our lives are so much the poorer and with so many more problems. This book, now in an updated third edition, is therefore an important and valuable resource for anyone where success in their work depends on the quality of their interactions, whether face to face, in writing or electronically. Divided into two parts, the book focuses first on theoretical insights to provide a firm basis of understanding and then on practice issues. Written in Neil Thompson's characteristically clear and accessible style, this important book provides an essential foundation for making sure that we are communicating with one another as effectively as possible. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/the-effective-social-worker. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.