Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operatorsâ back-offices and for cruisersâ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
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Biographical note
Prof. Dr. Alexis Papathanassis specialises on Cruise Management and e-Tourism at the Bremerhaven University of Applied Sciences.Â
Prof. Dr. Michael Breitner leads the Institute of Wirtschaftsinformatik at the Leibniz UniversitĂ€t Hannover (LUH).Â
Prof. Dr. Cornelia Schoen specialises on Operations Research and Revenue Management at the GISMA Business School / LUH.Â
Dipl.-Ăk. Nadine Guhr works as a scientific assistant for the Institute of Wirtschaftsinformatik at the LUH.