This text pertains to akademika.no (the webshop). If you have shopped in one of our stores, please contact the store in question.
Returns to be sent to:
Akademika Netthandel
Kanalveien 51
5068 BERGEN
Please note we do not accept returns of goods traded on Akademika.no in our stores. Any packages sent as COD will not be collected.
Returns policy:
You can regret a purchase within 14 days after you receive the package. You have a further 14 days to get it returned to us after you tell us that you regret your purchase. You will be refunded within 14 business days after the books are registered as returned to us. You are responsible for the cost of return and for carefully packing the returned goods If the product shows signs of wear and use when it is returned to us, we reserve the right to lessen the amount of your refund accordingly. Your return rights are void if the seal is broken on calculators and other electronic products There are no rights to return downloadable products, such as e-books.
Return form:
If you should regret your purchase and wish to return it, please use this form https://www.akademika.no/modules/custom/mailing/assets/angrerettskjema-akademika_2025.pdf
Complaints
If you receive a product that is damaged, please contact customer service or send an email with documentation of the damage, for example a picture of the product. Defective copies of books will be replaced with a new copy and we will supply you with a return address-label.
Credits and refunds
If you have received an invoice, this will be credited. Credit notes are sent when the return is processed. If you have paid for the item either by invoice or card, the money will be returned to your account within 14 business days after the return has been registered with us. Normally, we refund the money directly to your bank card. Please note: Enter the account number the money should be transferred to, alternatively contact us with this information.
E-books
There is no return policy for e-books.
Lead times
Akademika.no strives for fast delivery to all our customers. Delivery times stated on your order confirmation, indicate the expected number of business days from the time of ordering until the book is in your mailbox or is ready for pickup at your post office (service pack, over 1 kg.)
Expected lead times In stock: Same day shipping, provided we receive the order before 12.30 on weekdays
Norwegian books: 1-6 working days
Foreign titles: 10-20 working days
Print on demand titles: 2-6 weeks
As our foreign shipments go directly from supplier to you, delivery may in some cases take up to one month. If the delay exceeds one month, the book can be returned free of charge. If this is the case with your shipment, contact customer service for a return ticket. The following may cause delays of deliveries Weekend and holidays The time of day when you order Out of print titles, unforeseen circumstances at the publisher, supplier Force majeure at the Postal service or other transportation services (closed roads, trains etc) Split deliveries In order for you to receive the books as quickly as possible, Akademika may send you individual books in your order as they are received by us. If you have ordered more than one bookyou may receive these in multiple deliveries. Akademika does not charge you extra shipping for this. Notifications on order progress Unforeseen circumstances with our suppliers and the postal services may occur. Akademika will do its best to keep you informed on any deviances with your order, and when you can expect to receive it. In busy periods, such as start of term at universities, customer service may take a little longer to respond to you.
Shipping and handling
There are no shipping and handling costs on our shipments in Norway. In effect until further notice
Cancellation of order
If you wish to cancel an item on the order or cancel the entire order, please contact Customer Service immediately. We have very fast service and books are picked and packed every day of the week. If items are already shipped or have finished the packing stage, they must be returned when you receive them. See return and cancellation rights. Items that we have on order for you but which have yet to be shipped from the publisher can be cancelled without issue. If you ordered and paid by card, the reserved amount will be released by your bank. Note: we never charge your card in advance. The amount is charged only when we ship the books.