While many consumers profess a desire to help end climate change by
engaging in more sustainable behaviors, consumer behavior experts note
the "say-do" gap between expressed intention and behavior. How do we
explain this? What, if anything, can consumers be encouraged to do to
close this gap and purchase sustainable products and services?
Inspiring Green Consumer Choices explains the factors that underlie
the discrepancy between consumers' expressed preferences and their
incongruous behavior in the marketplace. Drawing from advances in
neuroscience, behavioral economics and experimental psychology, the
author reveals how marketplace behavior is not always rational.
Instead it is frequently the product of mental shortcuts, triggered by
situational cues and colored by implicit emotional responses. In
making purchasing decisions, routine consumer behavior is governed
less by intention than by mental habits and unconscious response
biases. These tendencies are difficult (but not impossible) to change.
Inspiring Green Consumer Choices outlines how techniques such as
psychological framing, design of choice architectures and pricing
strategy can be used to disrupt habits and promote sustainable
behavior. The author also addresses the role that legislative policy
and changing social norms can play in accelerating and sustaining
behavior change. Illustrated with case studies and filled with best
practices, Inspiring Green Consumer Choices helps marketers understand
how consumers make purchase decisions in order to shift consumption
choices towards a more sustainable future.
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Leverage Neuroscience to Reshape Marketplace Behavior
Produktdetaljer
ISBN
9781398601017
Publisert
2021
Utgave
1. utgave
Utgiver
Kogan Page
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter