<i>‘Few books have equal value to lawyers practicing 7000 miles apart, but George Kimball and Mark Heaphy provide such a guide here. This invaluable book provides an extensive discussion of the latest developments in outsourcing and proven strategies for negotiating well-executed, lasting outsourcing transactions, emphasizing the importance of constructive collaboration. Whether representing customers or service providers, it is a must-have for practitioners and other participants in these complex, cross-border relationships.’</i>
- Sandip Beri, Shardul Amarchand Mangaldas & Co., India,
‘George Kimball and Mark Heaphy, two of the world’s most experienced and perceptive outsourcing lawyers, share generously what they have learned about the ins and outs, risks and rewards, and dos and don’ts of outsourcing. This is a book that anyone involved with outsourcing contracts should read like a novel but retain as a reference.’
- Brad L. Peterson, Mayer Brown, USA,
‘George Kimball and Mark Heaphy have produced a timely, comprehensive work which addresses the challenges and opportunities that make outsourcing a compelling business strategy. A must-read for long-time practitioners looking to see what’s new and a great resource for business people and legal and other professionals new to the topic.’
- Peter R. George, Baker McKenzie, USA,
Key Features:
- Explains the genesis and evolution of outsourcing, from data centres to business processes, as well as onshore and offshore performance.
- Covers a wide range of engagements and agreements.
- Analyzes structural frameworks for outsourcing transactions, including master service agreements and supporting documents that govern price, performance, and service levels.
- Evaluates risks associated with outsourcing, emphasizing an effective allocation of risks and responsibilities, including their financial and regulatory implications, to help assure successful outcomes.
- Discusses the impact of such transformative technologies as cloud computing, generative AI, deep machine learning, robotic process automation and digital transformations
- Examines emerging EU and US regulation of artificial intelligence in relation to legal compliance in outsourcing engagements.
Outsourcing Agreements is an essential guide for practising lawyers specializing in commercial law, as well as executives, managers, and consultants negotiating or overseeing outsourcing engagements.