Part 1 Initiating the Marketing Process
1 Creating Customer Relationships and Value through Marketing 2
2 Developing Successful Organizational and Marketing Strategies 24
Appendix A Building an Effective Marketing Plan 52
3 Understanding the Marketing Environment, Ethical Behavior,and Social Responsibility 68
Part 2 Understanding Buyers and Markets
4 Understanding Consumer Behavior 94
5 Understanding Organizations as Customers 122
6 Understanding and Reaching Global Consumers and Markets 142
Part 3 Targeting Marketing Opportunities
7 Marketing Research: From Customer Insights to Actions 172
8 Market Segmentation, Targeting, and Positioning 202
Part 4 Satisfying Marketing Opportunities
9 Developing New Products and Services 228
10 Managing Successful Products, Services, and Brands 258
11 Pricing Products and Services 288
12 Managing Marketing Channels and Supply Chains 314
13 Retailing and Wholesaling 340
14 Integrated Marketing Communications and Direct Marketing368
15 Advertising, Sales Promotion, and Public Relations 394
16 Using Social Media and Mobile Marketing to Connect with Consumers 424
17 Personal Selling and Sales Management 452
Part 5 Managing the Marketing Process
18 Implementing Interactive and Multichannel Marketing 480
Appendix B Planning a Career in Marketing 504
1 Creating Customer Relationships and Value through Marketing 2
2 Developing Successful Organizational and Marketing Strategies 24
Appendix A Building an Effective Marketing Plan 52
3 Understanding the Marketing Environment, Ethical Behavior,and Social Responsibility 68
Part 2 Understanding Buyers and Markets
4 Understanding Consumer Behavior 94
5 Understanding Organizations as Customers 122
6 Understanding and Reaching Global Consumers and Markets 142
Part 3 Targeting Marketing Opportunities
7 Marketing Research: From Customer Insights to Actions 172
8 Market Segmentation, Targeting, and Positioning 202
Part 4 Satisfying Marketing Opportunities
9 Developing New Products and Services 228
10 Managing Successful Products, Services, and Brands 258
11 Pricing Products and Services 288
12 Managing Marketing Channels and Supply Chains 314
13 Retailing and Wholesaling 340
14 Integrated Marketing Communications and Direct Marketing368
15 Advertising, Sales Promotion, and Public Relations 394
16 Using Social Media and Mobile Marketing to Connect with Consumers 424
17 Personal Selling and Sales Management 452
Part 5 Managing the Marketing Process
18 Implementing Interactive and Multichannel Marketing 480
Appendix B Planning a Career in Marketing 504
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Produktdetaljer
ISBN
9781259712364
Publisert
2017-05-16
Utgave
7. utgave
Utgiver
McGraw-Hill Education
Vekt
1064 gr
Høyde
272 mm
Bredde
213 mm
Dybde
25 mm
Aldersnivå
05, U
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
608