The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.
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The sales function is the front--line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well--versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal.
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Introduction to ExpressExec v
12.05.01 Introduction to Account Management 1
12.05.02 Definition of Terms: What is Account Management? 5
12.05.03 The Evolution of Account Management 15
12.05.04 The E-Dimension in Account Management 29
12.05.05 The Global Dimension in Account Management 37
12.05.06 The State of the Art in Account Management 47
12.05.07 Account Management in Practice 63
12.05.08 Key Concepts and Thinkers in Account Management 85
12.05.09 Resources for Account Management 93
12.05.10 Ten Steps to Implementing Account Management 101
Frequently Asked Questions (FAQs) 121
Index 123
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- Fast-track route to understanding key account management and its importance to a successful and profitable business
- Covers increasing the volume, profitability and predictability of key account sales, a team-based approach to account selling, planning for long-term account management and allocation of resouces
- Examples and lessons using SWOT analysis on the mission statements of a number of companies from different sectors
- Includes a resource section and access to a free website for insights, ideas and the best practice in account management, as well as key steps to practicing successful account management, key concepts and thinkers and an FAQ section
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Produktdetaljer
ISBN
9781841124582
Publisert
2003-02-26
Utgiver
John Wiley and Sons Ltd
Vekt
142 gr
Høyde
174 mm
Bredde
126 mm
Dybde
11 mm
Aldersnivå
UU, UP, P, G, 05, 06, 01
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
144
Forfatter