This text explains how to use coaching to leverage organizational change. The book starts with goals the company must accomplish - the strategic need to have the right people in the right positions. It then shows how coaching can be used to develop individuals to accomplish goals.

PrefaceThe Authors
Introduction
Part One: Getting Started as an Action Coach
1. Action Coaching: A Brief Introduction
2. The Eight Steps of Action Coaching
3. Action Coach's Toolkit
Part Two: The Coach's Edge: Linking Individual Motivation and Comapny Performance
4. How to Coach for Individual and Company Performance
5. Motivating Change
Part Three: Coaching One-to-One
6. The First Meeting
7. Troubleshooting
8. Who's the Boss?
Part Four: Coaching to Change Your Company
9. Encouraging Productive Collaboration and Constructive Conflict
10. Building Relationship Skills
11. Developing Customer Consciousness
12. Personalizing Leadership
13. The Coaching Evolution
Index

Chances are, if you're a manager in most any organization today, coaching has become an integral part of your responsibilities. And there's no more effective approach to coaching than Action Coaching. Developed by the authors through their work with Levi-Strauss, Colgate, Bank of America, Arthur Andersen and other leading companies, Action Coaching is the only coaching process that dramatically increases an individual's personal performance in direct correlation with established organizational goals. Here, Dotlich and Cairo share the same advice, techniques, and tools they've used to transform hundreds of managers and executives into first-rate coaches. Moreover, they clearly demonstrate how Action Coaching can be used as a strategy for achieving organizational goals by aligning personal improvement with a company's vision for the future.

PrefaceThe Authors Introduction Part One: Getting Started as an Action Coach 1. Action Coaching: A Brief Introduction 2. The Eight Steps of Action Coaching 3. Action Coach's Toolkit Part Two: The Coach's Edge: Linking Individual Motivation and Comapny Performance 4. How to Coach for Individual and Company Performance 5. Motivating Change Part Three: Coaching One-to-One 6. The First Meeting 7. Troubleshooting 8. Who's the Boss? Part Four: Coaching to Change Your Company 9. Encouraging Productive Collaboration and Constructive Conflict 10. Building Relationship Skills 11. Developing Customer Consciousness 12. Personalizing Leadership 13. The Coaching Evolution Index

If you're a manager in most any organization today, you probably realize that your ability to coach others is fast becoming a key component of your job. Your ability to help others perform better on an individual basis is crucial to your career and theirs. Still, it's not enough; their personal improvement must be accomplished in ways that support company goals or, from an organizational perspective, that improvement has little value.In Action Coaching, authors Dotlich and Cairo teach people at the executive, managerial, and group level how to become extraordinary coaches. But what truly sets Action Coaching apart is its ability to strategically link the progress of individuals to specific organizational issues and, thereby, become a powerful tool for organizational change. With Action Coaching, goals for individuals are always determined in conjunction with the organization. The extraordinary benefits of that approach have been proven over the years through the authors' work with such leading companies as Pfizer, Johnson & Johnson, Colgate, Levi Strauss, Bank of America, Merck, and Arthur Andersen, to name but a few. Among many other lessons, companies will learn how to pick the right coach for the job, how to coach the coach, and how to use coaching to solve business problems.Aside from the strategic advantages Action Coaching offers organizations, the potential it holds for individuals far surpasses ordinary coaching approaches as well. Here, the authors not only show readers how to move people from heightened self-awareness to improved performance, but how to go beyond that to affect a significant performance breakthrough and even a major behavioral and attitudinal change that opens doors to new career possibilities.Illustrated with case histories, anecdotes, and a variety of tools and techniques, Action Coaching gives readers everything they need to include effective coaching among their professional abilities. Moreover, it gives managers, top executiv