"Resilience and good crisis management has never been more important to society and business. The threat of disruption arising from global crisis events is greater today than it has been for many generations. Organisation's that can respond well and recover from these events will be the ones that succeed in the future, whilst others will fail. Knowing where to start in building preparedness can be daunting. James does a great job here of explaining what resilience is for an organisation in simple terms; and crucially how to get it. The book contains practical guidance and support to the reader and is as relevant to those new to the topic as it is for the seasoned practitioner."

Julia Graham, Deputy CEO and Technical Director, Airmic

"Business continuity practices and approaches to operational resilience have matured, and the time is right for this new book which takes into account the many and varied nuances of today's organisations. <b>James Crask </b>pours his many years of first-hand experience across a range of organisational environments into an engaging and invaluable resource for any practitioner - seasoned or otherwise - offering a wealth of knowledge and advice on pragmatic and proportionate approaches to operational resilience."

Deborah Ritchie, Group Editor, CIR Magazine

"Resilience should be on the agenda at every board meeting for organisations that strives to be adaptable in a world of ever-changing risk. This is a masterful and highly pragmatic book that will give the reader a great understanding and toolset to implement a strong BCM system while ensuring the support of top management. James' ability to dig deep and offer amazing insights from real-life situations makes this a must-read for anyone that has an interest in business continuity management."

Magnus Josias, Co-founder & COO, Krizo