Foreword xi
Ronald A. Heifetz

Introduction and Acknowledgments xvii
Joan V. Gallos

About the Editor xxv

Part One: Framing the Issues: What Is Leadership? 1

Editor’s Interlude

1 What Leaders Really Do 5
John P. Kotter

2 Primal Leadership: The Hidden Power of Emotional Intelligence 16
Daniel Goleman, Richard Boyatzis, and Annie McKee

3 The Five Practices of Exemplary Leadership 26
James M. Kouzes and Barry Z. Posner

4 Reframing Leadership 35
Lee G. Bolman and Terrence E. Deal

5 When Leadership Is an Organizational Trait 50
James O’Toole

Part Two: Becoming a Leader, Preparing for the Opportunities 61

Editor’s Interlude

6 The Seven Ages of the Leader 65
Warren G. Bennis

7 The Traces of Talent 79
Marcus Buckingham and Donald O. Clifton

8 Leadership Is Authenticity, Not Style 87
Bill George

9 Level 5 Leadership: The Triumph of Humility and Fierce Resolve 99
Jim Collins

10 Thinking Gray and Free 115
Steven B. Sample

11 Enhancing the Psycho-Spiritual Development of Leaders: Lessons from Leadership Journeys in Asia 125
Philip H. Mirvis and Karen Ayas

12 Moments of Greatness: Entering the Fundamental State of Leadership 142
Robert E. Quinn

Part Three: Understanding the Territory, Anticipating the Challenges 155

Editor’s Interlude

Mapping the Terrain

13 Making Sense of Organizations: Leadership, Frames, and Everyday Theories of the Situation 161
Joan V. Gallos

14 Leadership and the Power of Position: Understanding Structural Dynamics in Everyday Organizational Life 180
Michael J. Sales

Understanding Unique Features of the Challenge

15 The Boundaryless Organization: Rising to the Challenges of Global Leadership 199
Ron Ashkenas, David Ulrich, Todd Jick, and Steve Kerr

16 Knowledge Management Involves Neither Knowledge nor Management 221
Marc S. Effron

17 The Sustainability Sweet Spot: Where Profit Meets the Common Good 230
Andrew W. Savitz and Karl Weber

18 Leading Geeks: Technology and Leadership 244
Paul Glen

19 Leading in Black and White: Working Effectively Across the Racial Divide 255
Ancella B. Livers and Keith A. Caver

20 Managing Middlescence 271
Robert Morison, Tamara J. Erickson, and Ken Dychtwald

Part Four: Making It Happen 287

Editor’s Interlude

Getting Things Started

21 The First Ninety Days of Leadership 293
Michael Watkins

22 What Is Our Mission? 301
Peter F. Drucker

23 The Power and Creativity of a Transforming Vision 305
James MacGregor Burns

24 Finding the Right Vision 311
Burt Nanus

25 Developing Strategy: The Serious Business of Play 324
Loizos Heracleous and Claus D. Jacobs

Staying on Track

26 The Leader as Politician: Navigating the Political Terrain 336
Lee G. Bolman and Terrence E. Deal

27 Want Collaboration? Accept—and Actively Manage—Conflict 349
Jeff Weiss and Jonathan Hughes

28 Creating and Managing a Learning Culture: The Essence of Leadership 362
Edgar H. Schein

29 Leading Change: Why Transformation Efforts Fail 370
John P. Kotter

30 Leading at the Enterprise Level 382
Douglas A. Ready

31 Execution: The Gap Nobody Knows 393
Larry Bossidy and Ram Charan with Charles Burck

Avoiding the Pitfalls

32 The Leader as Toxin Handler: Organizational Hero and Casualty 407
Peter J. Frost and Sandra Robinson

33 Bad Leadership—and Ways to Avoid It 423
Barbara Kellerman

34 Good or Not Bad: Standards and Ethics in Managing Change 433
Kim S. Cameron

Part Five: Sustaining the Leader 443

Editor’s Interlude

35 A Survival Guide for Leaders 447
Ronald A. Heifetz and Marty Linsky

36 Preserving Integrity, Profi tability, and Soul 463
David Batstone

37 Learning for Leadership: Failure as a Second Chance 478
David L. Dotlich, James L. Noel, and Norman Walker

38 Nourishing the Soul of the Leader: Inner Growth Matters 486
Andre L. Delbecq

39 Resilience and the Crucibles of Leadership 504
Warren G. Bennis and Robert J. Thomas

40 Choose Hope: On Creating a Hopeful Future 516
Andrew Razeghi

Notes and References 519

Name Index 549

Subject Index 557

Credits 595

Business Leadership

A Jossey-Bass Reader, Second Edition

“This volume reflects decades of work by multiple individuals to identify common principles of success and the leadership that helps to generate it.”
—From the Introduction by Ronald A. Heifetz, author, Leadership Without Easy Answers and coauthor, Leadership on the Line

The second edition of best-selling Business Leadership contains the best thinking on leadership from the biggest names in the business. It offers leaders everything they need to know to prepare for today’s—and tomorrow’s—leadership challenges: how to understand the leadership process, identify opportunities, get things started right, avoid predictable pitfalls, and maximize success. Effective leaders use mind, heart, and spirit in their work, and this volume is designed to guide and support leaders in their efforts. With an introduction by Joan V. Gallos—editor of the highly praised Organization Development: A Jossey-Bass Reader—the author list for this invaluable resource reads like the who’s who of business leadership. A must on every professional bookshelf, this extraordinary collection features contributions from:

Ron Ashkenas

Karen Ayas

David Batstone

Warren G. Bennis

Lee G. Bolman

Larry Bossidy

Richard Boyatzis

Marcus Buckingham

James MacGregor Burns

Kim S. Cameron

Keith A. Caver

Ram Charan

Donald O. Clifton

Jim Collins

Terrence E. Deal

Andre L. Delbecq

David L. Dotlich

Ken Dychtwald

Peter F. Drucker

Marc S. Effron

Tamara J. Erickson

Peter J. Frost

Joan V. Gallos

Bill George

Paul Glen

Daniel Goleman

Ronald A. Heifetz

Loizos Heracleous

Jonathan Hughes

Claus D. Jacobs

Todd Jick

Barbara Kellerman

Steve Kerr

James M. Kouzes

John P. Kotter

Marty Linsky

Ancella B. Livers

Philip H. Mirvis

Annie McKee

Robert Morison

Burt Nanus

James L. Noel

James O’Toole

Barry Z. Posner

Robert E. Quinn

Andrew Razeghi

Douglas A. Ready

Sandra Robinson

Michael J. Sales

Steven B. Sample

Andrew W. Savitz

Edgar H. Schein

Robert J. Thomas

David Ulrich

Norman Walker

Michael Watkins

Karl Weber

Jeff Weiss