Veteran mediator Barbara Gray presents an innovative approach to successfully mediating multi-party disputes. A superb resource for managers, public officials and others working to solve complex problems such as labor disputes, disposal of toxic wastes, racial integration, and the use of biotechnology.

Tables and Figures.

Foreword.

Preface.

Acknowledgements.

The Author.

THE NEED FOR COLLABORATION.

Collaboration: The Constructive Management of Differences.

The Impetus to Collaborate.

THE DYNAMICS OF COLLABORATION.

The Collaborative Process.

Turning Conflict into Collaboration: A Case Study.

Understanding the Political Dynamics of Collaboration.

Coping with Power and Politics: A Case Study.

Fostering Collaborative Outcomes: A Mediator's Role.

DESIGNS FOR COLLABORATION.

Collaborative Designs for Solving Shared Problems.

Collaborative Designs for Resolving Conflicts.

TOWARD A COLLABORATIVE WORLD.

Developing a Theory for Collaboration.

Overcoming Obstacles to Successful Collaboration.

Future Challenges for the Collaborative Process.

References.

Index.

Presents an innovative approach for helping managers, public officials, community leaders, and others work on solving such complex problems as labor disputes, disposal of toxic wastes, achieving racial integration, and the use of biotechnology.

Veteran mediator Barbara Gray presents an innovative approach to successfully mediating multi-party disputes. A superb resource for managers, public officials and others working to solve complex problems such as labor disputes, disposal of toxic wastes, racial integration, and the use of biotechnology.