This informative text will provide the reader with the critical skills needed to achieve superior levels of customer service in todays competitive markets, ensuring that customers become and remain loyal. Offering guidelines for companies to develop their own governance best practices, this account integrates South African case studies that act as examples for professional advisers and academics alike. Courses in corporate strategy, business law, tax, accounting, and entrepreneurship will especially benefit from this comprehensive book.
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In today's competitive markets and in an environment that is focused firmly on customers, it is the quality of the service provided that often makes the difference between success and failure.
Corporate power; corporate and business performance; business environment; corporate control; business survival and success; business opportunities; governance legislation and regulations; corporate misconduct and malpractice; governance codes; corporate governance framework; corporate governance principles; shareholder engagement and activism; ethics of business; companies act 2008 and corporate governance; King III report and code; power of the board; composition of the board; conduct of the board; conduct of directors; board committees; board performancel directors' performance and remuneration; the board chairman; the chief executive officer (Ceo); the company secretary; assurance and audit; risk management; business rescue; information technology governance; corporate social responsibility governance; sustainable development governance; internal audit; external auditors; disclosure and transparency; financial responsibility reporting; accounting standards and reporting; integrated reporting; public sector corporate governance; non-profit sector corporate governance; small and medium business governance; corporate citizenship.
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Produktdetaljer
ISBN
9780702177590
Publisert
2017-02-07
Utgiver
Vendor
Juta Legal and Academic Publishers
Aldersnivå
UU, UP, P, UU, P, UP, 05, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
608