"This book takes a refreshingly candid look at the role of Information and Communications Technology interventions for development. It starts off with a simple yet unpopular premise: that a technology may sound cool, but that does not mean it alleviates poverty. We need more than good intentions. We need to measure the impact of interventions to know what works, what does not, and why. And in the case of Information and Communications Technologies, it is not hard to imagine that technology still needs humans, and good human intentions, in order to generate positive social change." - Dean Karlan, Professor of Economics, Yale University and President and Founder, Innovations for Poverty Action "Computers, mobile phones, and the Internet are frequently touted as miracle-working tools in the battle against global poverty. This book brings a welcome dose of realism to these claims, through experimental case studies of several information and communication technology interventions in Latin America. The conclusion? While technology has great potential, its value emerges only with the proper institutional support. No amount of technology makes up for deficient political commitment, human capacity, or institutional integrity. A must-read for anyone considering ICTs for international development." - Kentaro Toyama, Visiting Scholar, University of California, Berkeley and Co-Founder of the IEEE/ACM International Conference on Information and Communication Technologies and Development (ICTD)