• Cover Page
• Title Page
• Copyright Page
• Dedication
• Contents
• About the author
• Preface
• Foreword
• Introduction: The ever-evolving world
• Part 1: Driver or passenger: it’s your choice
  • Chapter 1: Retail is evolving, with or without you
  • Chapter 2: The danger of leaving change to chance
  • Chapter 3: The journey of retail transformation
• Part 2: Take the driver’s seat
  • Chapter 4: Taking an honest look in the mirror
  • Chapter 5: Reading the signals
  • Chapter 6: Finding the ideal transformation
  • Chapter 7: Defining the solution
  • Chapter 8: Aligning thinking behind the plan
  • Chapter 9: Winning hearts and minds starts with you
  • Chapter 10: Getting the best people involved
  • Chapter 11: Creating and fostering your transformation ecosystem
  • Chapter 12: Accelerating meaningful progress
  • Chapter 13: Avoiding the inevitable roadblocks
  • Chapter 14: Overcoming the uncertainty and unknowns
  • Chapter 15: Making bold decisions
  • Chapter 16: Executing and realizing the transformation
  • Chapter 17: Bringing it all together
• Appendices
  • Appendix 1: Self-assessment for the Retail Transformation Steering Wheel
  • Appendix 2: Rescuing and reinvigorating after a breakdown
• Acknowledgements
• References and notes
• Index

‘Essential reading for any retail leader’ – Paula Bobbett, Chief Digital Officer, Boots UK

The pace of change in retail is accelerating. Will you be a passenger, or the driver?

Retail leaders face disruption on every side: rapidly changing consumer habits, a fiercely competitive and dynamic environment, market volatility and more. But transforming in response, while necessary, is easier said than done.

Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty.

Discover the ‘how’ of transformation through a flexible framework that can be applied to any type of retail change, and at all stages of the journey. Overcome the common challenges and avoid the critical mistakes that derail so many transformation initiatives. Featuring road-tested practical tools and techniques, Driving Retail Transformation allows retail leaders to accelerate progress, deliver successful business transformation and build a better future for customers, colleagues and the business.

‘Like condensing a whole degree in strategic change management into one book’- Joe Murray, Former CEO, Internet Fusion Group, Worldstores

Oliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.

Ollie has written the authoritative guide to retail transformation – packed with wisdom that is a testament to his own deep experience. Every retailer struggling to change their business will get something from this book. - Ian Shepherd, Chair, Bensons for Beds, Author, Former CEO, COO and CMO

This book is a refreshing change from the usual theoretical guides, offering a practical and pragmatic approach to navigating the challenges of modern retail. Oliver presents a witty and engaging narrative that keeps you hooked while he captures the challenges faced by the retail industry today and underscores the need for swift, decisive action. Essential reading for any retail leader looking to not only survive but thrive in today’s fast-paced environment. - Paula Bobbett, Chief Digital Officer, Boots UK

I feel that defining what we need to do to evolve our business is only half the battle. Where most businesses fall short is in their inability to
successfully transform. To implement their ideas, their new strategy, their new direction of travel or whatever the big idea is. Ollie does a great job of highlighting in a very practical way, why transformation is often ineffective, and what businesses can do to deliver change and transformation more effectively in the future. - Martin Newman, Consumer Champion, Advisor and Author

This book will help you navigate your path through the journey of change using a simple and clear framework, brought to life with compelling stories and examples. It’s an essential read for anyone delivering transformation, wanting to be confidently set up for success.- Janice Southway, Former Transformation Director, ASOS

I have over 12 years’ experience leading retail transformations, yet every time I talk with Ollie, he brings a new perspective and challenges my thinking. This book provides a wonderful introduction to transformation, giving a clear and concise view of what it means to lead a transformation, and how to do it well! It offers real, practical tools to help navigate through change that will be useful to both new and experienced transformation leaders. - Laura Ross, Head of Customer Transformation, Holland and Barrett

In retail, the only constant is change. But how do you make it happen?
Oliver Banks has penned an important book to help you. If you’re in retail, read this, study it and apply its many lessons to help guide you to drive real, lasting, transformational change. - Mike Doherty, Demand Clarity Inc., Co-author, Flowcasting the Retail Supply Chain

This book is a comprehensive guide for anyone navigating the complex world of transformation. Oliver’s style is very clear, digestible and actionable, with lots of good examples and processes to follow. The framework and the scoring aspect is a brilliant touch, it’s very practical and will be invaluable to readers. It is a transformative approach to transformation itself. A must-read for change management professionals and those leading transformation. - Miya Knights, Retail Technology Magazine Publisher, Author, Consultant

‘How?’ ‘Where do I start?’ If these questions give you pause, then you’ve picked up the right book. Oliver Banks helps you to understand, through this personable and insightful read, a new way of seeing and working, and kits you out for leading and navigating your journey of transformation. Easy to read, with concise chapters, valuable summaries and conversational narrative. It’s more than just a one-time read, it will be your trusty reference guide to keep picking up. - Claire Lewis, Process Improvement Manager, Iceland Foods

Driving Retail Transformation is an upbeat, straightforward guide to every step of bringing about change in a retail organization. Whether you’ve done it before or embarking on your first change programme, Ollie’s advice, tips, and reminders will be a helpful co-pilot along the way. - Holly Steele, Former Head of Technology, Sweaty Betty

Oliver Banks’ book stands out with its impeccable structure and compelling readability. I especially appreciated how he expertly unpacks complex topics of the day; making them technically robust for pros, yet accessible for everyone keen to tackle the challenges of change within the retailing industry. His step-by-step account of the biggest challenge
facing all retailers, the need for leaders to embrace vision, manage change and execute flawlessly at speed in business transformation, is a really enlightening and enjoyable read. A valuable reference for the industry facing irrefutable competitive challenges on so many fronts. - Gary Newbury, Retail Supply Chain Transformation Strategic Advisor

It is hard to think of an industry that is transforming more fundamentally than retail. Although there are many books that will tell you what is changing, there needs to be one that explains HOW. I can think of no one better than Oliver Banks to deliver the knowledge, frameworks and experience to guide us through the mechanics of our much-needed retail transformations. - Carl Boutet, Chief Strategist, Studio RX and Guest Lecturer, McGill University

Far too many transformation initiatives fail to fulfill their promise.
In Driving Retail Transformation, Oliver Banks delivers an urgent and compelling call to action, packed with highly pragmatic advice. - Steve Dennis, Strategic Advisor, Keynote Speaker, Best-selling Author

This book is like condensing a whole degree in strategic change management into one book. Oliver Banks’s guide to retail transformation is both an enlightening read and an invaluable toolkit. Seamlessly blending strategic insights with practical advice for every stage of transformation. - Joe Murray, Former CEO, Internet Fusion Group, Worldstores