For undergraduate courses in business communication.  Develop business students' professional communication skills Following in the wake of the digital revolution and the advent ofsocial media, business communication has been hit by yet another revolutionarychange: the rise of intelligent communication technology. In this 13thEdition of Boveé and Thill's Excellence in BusinessCommunication, the most significant and recent technology-relatedchanges affecting the business world are thoroughly discussed. Not to beforgotten, the text continues to emphasize the fundamental skills andprinciples of business communication. Featuring practical advice, time-testedprocesses, and real-world examples, Excellence in BusinessCommunication is the premier text for honing and developing businessstudents' essential communication skills.
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PART I: FUNDAMENTALS OF MARKETING MANAGEMENT Defining Marketing for the New RealitiesMarketing Planning and Management PART II: UNDERSTANDING THE MARKET Analyzing Consumer MarketsAnalyzing Business MarketsConducting Marketing Research PART III: DEVELOPING A WINNING MARKETING STRATEGY Identifying Market Segments and Target CustomersCrafting a Customer Value Proposition and Positioning PART IV: DESIGNING VALUE Designing and Managing ProductsDesigning and Managing ServicesBuilding Strong BrandsManaging Pricing and Sales Promotions PART V: COMMUNICATING VALUE Managing Marketing CommunicationsDesigning an Integrated Marketing Campaign in the Digital AgePersonal Selling and Direct Marketing PART VI: DELIVERING VALUE Designing and Managing Distribution ChannelsManaging Retailing PART VII: MANAGING GROWTH Driving Growth in Competitive MarketsDeveloping New Market OfferingsBuilding Customer LoyaltyTapping into Global MarketsSocially Responsible Marketing
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Hallmark features of this titleSpark classroom discussion. Opening vignettes for each chapter place the material introduced in context. The vignettes are great classroom discussion starters, covering topical companies.In-text boxes provide vivid illustrations of the main concepts presented in each chapter, using actual companies and covering a variety of products, services, and markets.Real-world data and examples emphasise the many aspects of marketing. Marketing Insight boxes address a specific marketing topic, providing in-depth coverage and a better student understanding.End-of-chapter sections include questions that promote classroom discussion and student analysis, addressing today's effects of the economic, environmental, and technological changes on the market.
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New and updated features of this titleEngaging features and success stories spark classroom discussion. Opening vignettes and examples have been thoroughly renewed and updated with fresh cases reflecting recent developments and changes in the field. Examples include Tesla, Net-a-Porter, Soul Cycle, Wegmans, Starbucks, and Uniqlo.Marketing insight boxes present in-depth coverage with new content that includes, among others, the Ethical Issues in Prescription Drug Pricing (Chapter 6) and Managing the Price Image of a Retailer (Chapter 11).A significant reorganisation of the content improves the flow, streamlines previous material, and accommodates the new. Chapter 1: The extensively rewritten introductory chapter defines the scope of marketing management as a business discipline, introducing your students to the topic.Chapter 2: Extensively rewritten to provide students with a practical framework for marketing management and planning.Chapter 16 includes new coverage on franchising.Part VII is a new capstone section that groups growth-related topics across different parts of the previous edition, taking your student learning a step further.Chapter 18 now includes coverage of the business model design and implementation.Chapter 21 is a new chapter that shows students the growing importance of corporate social responsibility in marketing management.
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Produktdetaljer

ISBN
9781292405247
Publisert
2021-10-25
Utgave
13. utgave
Utgiver
Vendor
Pearson Education Limited
Vekt
1384 gr
Høyde
276 mm
Bredde
217 mm
Dybde
26 mm
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt

Biographical note

Philip Kotler is one of the world's leading authors in Marketing. He is the S.C.Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, Northwestern University (Emeritus). He has also been a consultant to major US and foreign companies, including IBM, General Electric, and Michelin, and has served as a member of many advisory boards.

He has been the author and co-author of over thirty books and has published over 150 articles in leading journals, including Harvard Business Review, Management Science, and Journal of Marketing Research.

Kevin Lane Keller is the E. B. Osborn Professor of Marketing and Senior Associate Dean for Marketing and Communications at the Tuck School of Business at Dartmouth College.

His research has been published numerous times in all the major marketing journals and has received numerous awards for his research accomplishments, having published over 120 papers. He has also served as an academic trustee, executive director, and executive committee member for the Marketing Science Institute.

Alexander Chernev is a professor of Marketing at the Kellogg School of Management, Northwestern University. With studies at Sofia University and Duke, he is an academic thought leader, multipublished author, conference speaker, and advisor in Marketing Strategy, Brand Management, Consumer Decision-Making, and Behavioural Economics.

He was ranked among the Top Ten most prolific scholars in the leading marketing journals by the Journal of Marketing, and among the Top Five marketing faculty in the area of Consumer Behaviour by a global survey published by the Journal of Marketing Education.