WORKSHOP OBJECTIVES 1

THE FIVE DYSFUNCTIONS OF A TEAM 3

TEAM ASSESSMENT: WHERE WE ARE AND WHERE WE’RE GOING 7

FUNDAMENTAL 1: BUILDING TRUST 11

FUNDAMENTAL 2: MASTERING CONFLICT 25

FUNDAMENTAL 3: ACHIEVING COMMITMENT 41

FUNDAMENTAL 4: EMBRACING ACCOUNTABILITY 57

FUNDAMENTAL 5: FOCUSING ON RESULTS 65

SUMMARY AND CONCLUSION 77

RESOURCES 87

ABOUT THE AUTHOR 90

Learn to lead a cohesive team—and give yourorganization the ultimate competitive advantage.

In theory, teamwork is simple. Most of us already know what it requires. But in practice, teamwork is dif?cult. Building a team is a process, one that requires remarkable levels of discipline, courage, and persistence.

Based on the best-selling leadership fable The Five Dysfunctions of a Team, this easy-to-use workbook provides leaders with an opportunity to explore and overcome the pitfalls that side-track teams. Beginning with a 38-item team assessment, the workbook guides leaders through the five steps of developing acohesive and productive team:

• Building Trust

• Mastering Conflict

• Achieving Commitment

• Embracing Accountability

• Focusing on Results

Ideal for off-sites and retreats or even a series of development meetings, this workbook is an excellent team development tool.

"The Five Dysfunctions of a Team is simply the best content available on teams. After implementing the products extensively within our organization, we have found Lencioni's practical approach to be invaluable."—Mike Phelan, principal, Deloitte Consulting

"Lencioni's approach to team development is refreshing—practical, extremely engaging, and not touchy-feely. I would recommend this experience to any team wanting to excel."—Vern L. Toland, managing director, Hilton Grand Vacations Company

"The Five Dysfunctions of a Team program not only restored the fiscal health of our company, it provided the crucial tools for us to face the economic downturn. The program has enabled us to sustain performance through creativity and teamwork and we're using it throughout our entire company."—Matt Danilowicz, CEO, Clear-Com