Introduction: The Power of Work-Out
Part I: What Is Work-Out?
Chapter 1: Work-Out, GE, and the Largest Corporate Transformation in History
Chapter 2: Why Work-Out Works: The Underlying Principles
Chapter 3: Is Your Organization Ready for Work-Out? When and Where to Start
Chapter 4: How to Lead a Fast, Simple Work-Out—When You’ve Never Done It Before
Part II: Making Work-Out Happen: Implementing a Full-Length Work-Out
Chapter 5: A Work-Out Road Map
Chapter 6: Planning a Work-Out
Chapter 7: Conducting a Work-Out
Chapter 8: Implementing Work-Out Recommendations
Chapter 9: Customizing Work-Out for Your Organization
Chapter 10: Work-Out at Work: How Zurich Financial Services U.K. Used Work-Out to Transform the Company 211
Part III: Work-Out’s Long-Term Payoff
Chapter 11: Using Work-Out to Create GE-Style Organizational Leadership
Chapter 12: Embedding the Process in Your Organization
Chapter 13: Work-Out as Culture Change
Chapter 14: Make Work-Out Work for You
Appendix A: The Work-Out Leader’s Tool Kit
Appendix B: Work-Out Simulation Exercise: United Bank of London
Appendix C: Work-Out: The Foundations of a Cultural Revolution (A speech given to General Electric officers in January, 1990)
Endnotes
Index
About the Authors