"I rarely receive offers to sustainably free up 10 - 15% of staff capacity without a call on precious capital... Interface mapping has delivered on these promises in three different businesses for me and the staff have really bought into the improvements"

- Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank, Louis Hawke, Managing Director, Product Strategy and Marketing, ANZ Bank

"The book gives compelling evidence for focussing on the interface activities between teams... Barely a page went by without reminding me that in 45 years of working in the NHS we should have learned how to do this...... to save patients from harm, to empower our staff and to avoid wasting money and effort."

Tony Giddings, surgeon, recent specialist adviser to the Parliamentary Enquiry into Patient Safety and member of the National Clinical Advisory Team of the UK.

"We use interface mapping year on year to drive increased returns and volumes whilst building the engagement and commitment of our team. It enables us, with minimal time commitment, to understand where staff are allocating their time so that we are able to adjust our internal processes, job requirements, job design and incentive systems to strategically align the work effort."

- Tom Lucey, Vice President, at General Electric, Tom Lucey, Vice President, at General Electric