1. Introduction to Operations and Supply Chain Management
2. Operations and Supply Chain Strategies

1. Process Choice and Layout Decisions in Manufacturing and Services
2. Business Processes
3. Managing Quality
4. Managing Capacity

1. Supply Management
2. Logistics

1. Forecasting
2. Sales and Operations Planning (Aggregate Planning)
3. Managing Inventory throughout the Supply Chain
4. Managing Production across the Supply Chain
5. JIT / Lean Production

1. Managing Projects
2. Developing Products and Services

• Coverage of traditional OM areas such as quality, capacity, queuing, forecasting, inventory, planning and control, and project management (PM) introduce students to these topics and how they apply to SCM.

• The text encourages critical-thinking with dozens of frameworks managers use to solve problems. They include the Six Sigma methodology (Ch. 4), decision tree analysis (Ch. 6), sourcing portfolio analysis (Ch. 7), and PM tools (Ch. 14).

• A Supply-Chain Operations Reference model provides info on key professional groups in operations and SCM areas.
• Problems test students' knowledge and ensure they're absorbing major concepts.

Integrated presentations help students understand the link between operations and supply chain management 

·    Professional Profiles feature individuals working in the operations and supply chain area -- their company and industry, experiences and responsibilities, and their advice to others entering the field. 

·    Chapter 3 teaches students about 3D printing (additive manufacturing) and how it promises to change the volume/variety trade-offs for many manufactured items.

Students gain employability skills to attract hiring managers in a variety of business settings

·    Chapter 1 includes employability skills that students develop by studying the course and incorporating the learnings from this book into their daily lives. 

·    Chapter 1 features a discussion of long-term trends include the concepts of agility.

Real-world examples and descriptive models provide students with a visual understanding of the flow and processes

·    Opening case studies in many of the chapters reflect the changing business conditions and challenges facing operations and supply chain managers.