Produktdetaljer
Biografisk notat
Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wealth of experience in many sectors.
Alistair Brandon-Jones is a full-chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.
Nicola Burgess is a Professor of Operations Management at the University of York. She collaborates extensively with public sector organisations to understand, evaluate, and enhance sustainable system-level improvement and learning. Her research – focused on translating improvement theory into practice – is published widely across world-elite journals, reflecting its significant impact on the field of public operations management.
Discover how operations shape every industry —from AI-driven innovation to the human decisions at its core.
Operations Management, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, is a comprehensive and essential guide which gives you the tools to design, deliver, and improve processes so you can boost performance in any organization. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business.
Focused on practical decision-making, this bestselling textbook takes you through the ‘4 Ds’ of Operations management: direction, design, delivery, and development. Real-world ‘Operations in Practice’ examples, short cases, and end-of-chapter case studies show how concepts work whilst worked examples blend quantitative and qualitative analysis.
Whether you are studying for a business degree or building professional skills, you will finish with a confident, real-world toolkit for analysing operations, improving processes, and delivering results. From services to manufacturing, explore how people drive operations—and how operations drive success.
Pair this text with MyLab Management
MyLab is the teaching and learning platform available to support this title. By combining trusted author content with digital tools and a flexible learning experience, MyLab Management personalises learning and assessment to help improve results.
MyLab Management is not included with this title. If you would like to purchase both the physical textbook and MyLab Management (which also comes with the eTextbook), search for:
9781292759456 Slack Operations Management 11th edition ‘MyLab Package’ which consists of:
- Print textbook
- eTextbook
- MyLab Management
Part 1: Directing the operation
- 1. Operations management
- 2. Operations performance
- 3. Operations strategy
- 4. Managing product and service innovation
- 5. The structure and scope of supply
Part 2: Designing the operation
- 6. Process design
- 7. The layout and look of facilities
- 8. Process technology
- 9. People in operations
Part 3: Deliver
- 10. Planning and control
- 11. Capacity management
- 12. Supply Chain Management
- 13. Inventory management
- 14. Planning and control systems
Part 4: Development
- 15. Operations improvement
- 16. Lean operations
- 17. Quality management
- 18. Managing risk and recovery
- 19. Project management
- Clear structure that makes the content reader-friendly, based on the "4 Ds" model of Operations Management.
- Practice cases and illustrations, explaining key issues occurring in real operations, support your teaching of the subject both in theory and practice.
- Offering a blending of qualitative and quantitative perspectives, the text uses examples of both techniques.
- Critical commentaries and case studies challenge your students' critical thinking skills.
- Responsible operations boxes demonstrate how key concepts relate to important social, ethical, and environmental issues.
- A set of problem-type exercises and additional individual and group activities support your students' understanding of the subject.
- Comprehensive summary and a short list of further reading at the end of each chapter, elaborate and expand on related issues offering additional guidance.
- Greater emphasis on the role of digital transformation and AI in operations management
- Five new end-of-chapter case studies from a variety of industries demonstrate the application of concepts across diverse real-world operations
- There are now over 100 "Operations in Practice" examples, which have been updated throughout
- ‘Go beyond the bots’ exercises test student’s understanding of key concepts and pushes them to critique or validate AI generated answers."
Produktdetaljer
Biografisk notat
Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with a wealth of experience in many sectors.
Alistair Brandon-Jones is a full-chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.
Nicola Burgess is a Professor of Operations Management at the University of York. She collaborates extensively with public sector organisations to understand, evaluate, and enhance sustainable system-level improvement and learning. Her research – focused on translating improvement theory into practice – is published widely across world-elite journals, reflecting its significant impact on the field of public operations management.