Part One: Practicing Personal Ethics in the Organization Chapter 1: Ethical Competencies and Perspectives Developing Ethical Competencies Defining Organizational Ethics Ethical Perspectives Chapter 2: Ethical Decision Making and Action Ethical Decision Making as Reason AND Intuition Components of Ethical Behavior Decision-Making Formats Chapter 3: Components of Personal Ethical Development Component 1: Setting a Direction Component 2: Identifying Personal Values Component 3: Developing Character Component 4: Creating a Moral Identify Component 5: Drawing Upon Spiritual Resources Part Two: Practicing Interpersonal Ethics in the Organization Chapter 4: Ethical Interpersonal Communication Dialogue: An Ethical Framework for Interpersonal Communication Ethical Communication Competencies: Being Present Ethical Communication Competencies: Building Bridges Chapter 5: Exercising Ethical Influence Questions of Power Truth as the Moral Standard for Influence Ethical Issues in Influence: Setting the Stage Ethical Issues in Influence: Proactive Tactics Ethical Issues in Influence: Managing Images Chapter 6: Ethical Conflict Management Conflict in Organizational Life Becoming an Ethical Conflict Manager Constructive Argument: A Key Tool for Productive Conflict Resolving Conflict Through Ethical Negotiation Combating Aggression Preventing Sexual Harassment Part Three: Practicing Leadership, Followership, and Group Ethics Chapter 7: Leadership and Followership Ethics The Ethical Challenges of Leadership The Shadow Side of Leadership Stepping Out of the Shadows: Normative Leadership Approaches The Ethical Challenges of Followership Meeting the Moral Demands of Followership: Principles and Strategies Chapter 8: Improving Group Ethical Performance Acting as a Morally Responsible Team Member Taking On Shared Ethical Duties Responding to Ethical Danger Signs Part Four: Practicing Ethics in Organizational Systems Chapter 9: Building an Ethical Organization Making Ethics Matter Formal Components of Ethical Culture Informal Components of Ethical Culture Improving Ethical Culture Chapter 10: Managing Ethical Hot Spots in the Organization Ethical Marketing Ethical Finance and Accounting Ethical Human Resource Managment Chapter 11: Promoting Inclusive, Sustainable Organizational Citizenship The Organization as Citizen Components of Organizational Citizenship Promoting Organizational Citizenship Chapter 12: Organizational Ethics in a Global Society The Dangers of Globalization and the Challenges of Ethical Diversity Coming to Grips With Perceptual Biases Understanding Ethical Diversity Finding Moral Common Ground Resolving Cross-Cultural Ethical Conflicts