Remedy Bringing Lean Thinking Out of the Factory to Transform the Entire Organization
Produktdetaljer
Biografisk notat
PASCAL DENNIS is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyotaâs best plants, and has worked with leading Toyota senseis in North America and Japan.
-From the Shingo judges:
This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for  lean champions, managers, and executives driving toward operational excellence enterprise-wide.  The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appealâŚit is a pleasure to read.
The Sequel to the Influential âLeanâ Business Novel Andy & Me
The Remedy is a compelling a business fable that  shows how Lean quality improvement business practicesâtraditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between.Â
Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?
- Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
- Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
- Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
Acknowledgments xi
About the Author xiii
Preface xv
1 Motor City Sadness 1
Overview of Lean fundamentals
How Lean looks different in white-collar environments vs. the factory
Waste in health care and the restaurant business
2 Lotus Land 19
The nature of big companies
Big Company Disease
Obstacles to transforming big companies
Role of the Shusa
3 What Have I Learned? 37
Lean fundamentals
Lean thinkingâcore mental models
Waste in business processes
Introduction to problem solving
Nature of transformation
4 How Will We Change Their Thinking? 67
Reflections on how to deepen and extend mental models
The nature of value and waste in knowledge work
Grasping the situation by going to see for yourself
Basics of system thinking
5 Focus and AlignmentâWhen Youâre a Jet, Youâre a Jet 85
Fundamentals of strategy deployment
Defining True North, our strategic and philosophical objective
How strategy making actually works in organizations
How the New York Jets might apply strategy deployment
6 Cluing into Chloe 103
Politics in large organizations
Creating a shared vision
Strategy deployment in action
Deploying targets and tactics through Catchball
7 A Trip to Boston to Dispel the Fog 121
Role of the leader
The Water Ring model
How complex systems failâand succeed
The Four RulesâStandards, Connections, Pathways, Improvement
The Remedy to Big Company Disease
8 MarketingâLeaning Out the Mad Men 137
Marketing basics
Mental models in marketing
Waste and value in marketing
Yamazume
Takt, flow, and pull in Marketing
Expected, Specified, and Delightful Value
9 Design and EngineeringâMaking Knowledge Flow 157
Mental models in Design
Value and waste in Design and Engineering
Production physicsâimplications for Design
Small batch learning
Takt, flow, and pull in Design
Set-based concurrent engineering
10 Nick Papas Falls into the Abyss 173
Mental models in health care
Value and waste in health care
Lean fundamentals in health care
Our health-care messâroot cause and countermeasures
The Four Capabilities
The remedy to Big Company Diseaseâreprise
11 My Beautiful MindâLeaning Out Our Supply Chain 187
Mental models in supply chain
The Nash equilibrium
The importance of information flow
The Groundhog Day effect
The bullwhip effectâcauses and countermeasures
What is heijunka?
Process and system kaizen
12 Dealers, Spielers, and Concealers 205
Mental models in retail
Principles of Lean provision
Provision/consumption maps
Politics in large organizations
Financial aspects of Lean
Possible effects of standard cost accounting
Lean in Human Resources
13 Scylla and Charybdis 225
Politics in large organizations
14 Be My Phenomena 235
Nature of transformation
Ethics
The cardinal virtues
Lean leadership
Glossary 247
References 251
Are you wondering how to do more with less by pushing âLean thinkingâ beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennisâs enlightening Lean business novel The Remedy. As plant manager for New Jersey Motors Manufacturing (NJMM), Tom has used Lean methodologies and processes to make his manufacturing operation a bright spot for otherwise limping automaker Taylor Motors. Now Tom has been called to company headquarters near Detroit to meet with Senior Vice President Rachel Armstrong. Will she offer Tom a promotion? Or will the shortsighted CFO J. Ed Morgan cut NJMM to the bone and negate all Tomâs hard work?
A powerful story for todayâs challenging economy, The Remedy doubles as a highly readable playbook for taking your Lean practices into marketing, service, and other parts of the organization where Lean hasnât typically been applied. Bringing back characters from Dennisâs Shingo Prizeâwinning Lean novel Andy & Me, including the reclusive quality sensei Andy Saito, this new tale demonstrates how you can bring Lean processes to your entire enterprise.
Follow Tom, Rachel, and Andy as they embark on a mission to revitalize Taylor Motors in the face of the U.S. auto industryâs devastating meltdown. Along the way, youâll discover illuminating new ways to:
- Apply Lean concepts and methods beyond manufacturing to corporate functions such as marketing, supply chain, and design
- Overcome the politics of large organizations as you create change
- Define your True Northâyour strategic and philosophical objective
- Apply Lean to knowledge-based workflows
- Understand and strengthen the Four Rules and the Four Capabilities in your organization
- Reduce waste and build value in different kinds of enterprises such as health care and retail
Do you want to improve your business, but havenât considered Lean processes as a possible approach? The Remedy offers a vibrant, entertaining look at how todayâs Lean techniques can be applied far beyond the factory floor.
Produktdetaljer
Biografisk notat
PASCAL DENNIS is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyotaâs best plants, and has worked with leading Toyota senseis in North America and Japan.