Reputation is the most complex asset of an organization. Despite the call for consistent management of corporate reputation comprehensive approaches to measure and steer a company' s reputation are still in their infancy. Reputation management aims at creating a balance between stakeholder demands, perceptions and corporate reality in order to foster behavior that helps a company achieve its business goals. It needs to be based on thorough research and requires orchestrated execution through management processes across organizational units, communication disciplines, and countries. This calls for a management system to establish a closed cycle of strategic planning, implementation, performance measurement, and reporting. The book gives answers to the following questions: What is reputation and which conceptualizations do exist? What are the state-of-the-art methods and tools to measure corporate reputation? What are best practice examples and future trends in the field of corporate reputation management?
                                
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                                                          Despite the call for consistent management of corporate reputation comprehensive approaches to measure and steer a company' s reputation are still in their infancy.
                                                      
 
                                                                            
                                                          Introduction.- Approaching Corporate Reputation.- Measures and Impacts.- Reputation Management in Practice.- Future Trends of Reputation Management.
                                                      
 
                                                                            
                                  Reputation is the most complex asset of an organization. Despite the call for consistent management of corporate reputation comprehensive approaches to measure and steer a company' s reputation are still in their infancy. Reputation management aims at creating a balance between stakeholder demands, perceptions and corporate reality in order to foster behavior that helps a company achieve its business goals. It needs to be based on thorough research and requires orchestrated execution through management processes across organizational units, communication disciplines, and countries. This calls for a management system to establish a closed cycle of strategic planning, implementation, performance measurement, and reporting. The book gives answers to the following questions: What is reputation and which conceptualizations do exist? What are the state-of-the-art methods and tools to measure corporate reputation? What are best practice examples and future trends in the field of corporate reputation management?
                                
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                                  Provides a general overview of the state-of-art and future trends in reputation management Describes tools to measure corporate reputation Reports best practice from blue-chip firms Helps to optimize a company's reputation management Includes supplementary material: sn.pub/extras
                                
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                              Produktdetaljer
ISBN
                    
            9783642270741
      
                  Publisert
                     2013-11-11 
                  Utgiver
                    Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
                  Høyde
                     235 mm
                  Bredde
                     155 mm
                  Aldersnivå
                     Professional/practitioner, P, 06
                  Språk
                    
  Product language
              Engelsk
          Format
                    
  Product format
              Heftet
          