* A suite of SCENARIO-BASED VIDEOS supporting key communication skills and concepts, including empathy, challenging behaviours, advocating for a patient and admitting a patient with reflections from both the nurse and patient perspective * A series of VIDEO INTERVIEWS - exploring diverse cultural backgrounds from the patient and practitioner perspective * MORE THAN 40 LEARNING ACTIVITIES to help develop featured skills and concepts * RESEARCH HIGHLIGHTS in each chapter covering the most recent research on communication in nursing