‘This powerful, practical and highly relevant book is a must read for both communication scholars and practitioners.’
—Harold Burson, Professor of Public Relations, College of Communication, Boston University, USA

‘This book provides a compelling case that effective communication for an organization is as much about the outside-in as the inside-out perspective.’
—Maximilian Schoeberl, Executive Vice President & Director Corporate Affairs, BMW Group, Munich, Germany

‘This is a powerhouse book of inspiring frameworks, empirical insights and useful case studies that simply work.’
—Xianhong Chen, President, Public Relations Society of China & Professor, Huazong University of Science and Technology, China

Exploring the implications of 10 years of data from more than 21,000 communication professionals across Europe, combined with case studies and interviews with chief communication officers from top European companies and organisations, this book provides an insight into how to build, develop and lead excellent communication. Communication Excellence presents a culmination of research and best practice models, covering strategic communication, the impact on reputation, crisis, mediatisation, organisational culture, new digital, social and mobile media as well as the development of professionalization. Providing clear guidance on the difference between normal and excellent communications departments, the book shows readers how communication can effectively influence and support the organisation and positively fit within the business strategy of today’s global and changing markets.

“This book provides a compelling case that effective communication for an organization is as much about the outside-in as the inside-out perspective.“ (Maximilian Schoeberl, Executive Vice President & Director Corporate Affairs, BMW Group, Munich, Germany)
“An insightful guide full of important information for those of us in or wanting to enter the communication and reputation world. A must read.” (Nicola Green, Director of Communications & Reputation, Telefónica O2 UK)
“This powerful, practical and highly relevant book is a must read for both communication scholars and practitioners.” (Donald K. Wright, Ph.D., Harold Burson Professor of Public Relations, College of Communication, Boston University, USA)

“Straight forward! An insightful read for every communicator who wants to better understand what ‚professional’ actually means.” (Nicole Gorfer, Head of Internal & External Communications, Roche Group, Basel, Switzerland)

“Powerful, practical and solid advice on communication management.” (Irina Arkhipova, Director Public Affairs & Communication, Coca-Cola HBC, Moscow, Russia)

“With an impressive amount of data collected over 10 years authored by internationally renowned scholars, this is a powerhouse book of inspiring frameworks, empirical insights and useful case studies that simply work.“ (Xianhong Chen, Prof. Dr., President, Public Relations Society of China / Huazong University of Science and Technology, China)

"This book provides a compelling case that effective communication for an organization is as much about the outside-in as the inside-out perspective." (Maximilian Schoeberl, Executive Vice President & Director Corporate Affairs, BMW Group, Munich, Germany) "An insightful guide full of important information for those of us in or wanting to enter the communication and reputation world. A must read." (Nicola Green, Director of Communications & Reputation, Telefonica O2 UK) "This powerful, practical and highly relevant book is a must read for both communication scholars and practitioners." (Donald K. Wright, Ph.D., Harold Burson Professor of Public Relations, College of Communication, Boston University, USA) "Straight forward! An insightful read for every communicator who wants to better understand what 'professional' actually means." (Nicole Gorfer, Head of Internal & External Communications, Roche Group, Basel, Switzerland) "Powerful, practical and solid advice on communication management." (Irina Arkhipova, Director Public Affairs & Communication, Coca-Cola HBC, Moscow, Russia) "With an impressive amount of data collected over 10 years authored by internationally renowned scholars, this is a powerhouse book of inspiring frameworks, empirical insights and useful case studies that simply work." (Xianhong Chen, Prof. Dr., President, Public Relations Society of China / Huazong University of Science and Technology, China)

Identifies characteristics of a high performing communications department Employs a new method to identify ‘excellent’ communications functions Analysis based on 21000 surveys with senior communications professionals and multiple case studies Presents research partnered with the European Association of Communication Directors