<i>'This is a timely and wide-ranging collection, bringing systems thinking and multi-level analysis to the framing and the analysis of performance management in public organizations. This is a valuable contribution, encouraging the reader to reflect continually on the purposes and goals of performance management in any particular context.'</i>

- Jean Hartley, The Open University, UK,

<i>'Performance is one of the core themes in contemporary public management. This Handbook offers a fascinating collection of perspectives on making performance management work. The contributions skillfully explain how performance management is not about compliance but about the engagement of people. The </i>Handbook on Performance Management in the Public Sector<i> is an essential next step in understanding how performance management can contribute to performance in governance institutions and volatile settings.'</i>

- Wouter Van Dooren, University of Antwerp, Belgium,

<i>'Managing performance is now center stage in business, but the public sector context is different and requires unique solutions. The authors in this Handbook, all experts in their fields, explain everything we need to know to get better at managing this essential task.'</i>

- Peter Cappelli, The Wharton School, University of Pennsylvania, US,

This timely Handbook examines performance management research specific to the public sector and its contexts, and provides suggestions for future developments in the field. It demonstrates the need for performance management to be reconceptualized as a core component of business both within and across organizations, and how it must be embedded in both strategic decision-making and as a day-to-day leadership and management practice in order to be effective.



Addressing multiple levels of analysis, the Handbook shows how performance management can enable high performance if governance, systems, organization and individual components are aligned. Written by an international team of both academics and practitioners, chapters offer insights into why changes in practice need to occur, how to make such changes possible, and what these changes require from a practical standpoint. The Handbook also highlights current limitations in public sector performance management and suggests new initiatives for performance management frameworks.



Scholars of public policy in human resources, administration and management looking for exemplary current research in these fields will find this Handbook invaluable. It will also be of interest to public administration and human resources practitioners looking to develop new practice and create new ways of thinking and behaving in the aftermath of global upheaval.

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Contents: 1 Reinventing performance management in the public sector 1 Jane Gunn, Kristy Zwickert and Kathy Hilyard PART I GOVERNANCE AND SYSTEMS: WHY PUBLIC SECTOR PERFORMANCE RESEARCH APPROACHES ARE CHANGING 2 Not my problem: the impact of siloed performance management on policy design and implementation 28 Sue Olney 3 Applying behavioural science to performance management 42 Donald Moynihan 4 Performance measures for governance systems 55 Sharron O’Neill and Jim Rooney 5 How can public service performance management be understood at a systems level? 72 Karen Gardner 6 Causes of gaming in performance management 82 Jeannette Taylor 7 A test of wills? Exploring synecdoche and gaming in the national literacy and numeracy performance monitoring regime 96 Joseph Drew and Janine O’Flynn 8 Managing the complexity of outcomes: a new approach to performance measurement and management 111 Max French, Toby Lowe, Rob Wilson, Mary-Lee Rhodes and Melissa Hawkins PART II ORGANIZATIONS AND EMPLOYEES: PERFORMANCE MANAGEMENT AND CAPABILITY DEVELOPMENT – THE AGENDA OF THE FUTURE? 9 Prospects for more informal and continuous performance conversations in the Australian Public Service 140 Michael O’Donnell 10 The changing nature of work: time to return to performance fundamentals? 152 Helen Dickinson and Janine O’Flynn 11 Assessing organization performance in public sector systems: lessons from Canada’s MAF and New Zealand’s PIF 169 Barbara Allen, Evert Lindquist and Elizabeth Eppel 12 Making performance management work in developing countries through system integration: the perspective from Ghana 185 Frank Louis Kwaku Ohemeng 13 The high performance government organization: a different approach to effective improvement 209 André de Waal and Paul Jan Linker 14 Performance management and common purpose: rethinking solutions to inter-organizational working 229 Fiona Buick 15 Who is accountable for capability development? 249 Samantha Johnson 16 Modern employee performance management in the U.S. Federal Government 259 Rebecca S. Ayers 17 Using performance management to drive employee engagement in the public sector 276 Edward M. Mone and Manuel London 18 Designing performance management to be an ethical tool 294 Deborah Blackman, Fiona Buick and Michael O’Donnell 19 Conclusion to the Handbook on Performance Management in the Public Sector 308 Deborah Blackman, Fiona Buick, Karen Gardner, Miriam Glennie, Samantha Johnson, Michael O’Donnell and Sue Olney Index
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Produktdetaljer

ISBN
9781789901191
Publisert
2021-05-07
Utgiver
Vendor
Edward Elgar Publishing Ltd
Høyde
244 mm
Bredde
169 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
352

Redaktør

Biografisk notat

Edited by Deborah Blackman, Professor of Public Sector Management Strategy, Public Service Research Group, School of Business, UNSW Canberra, Australia