<i>'This is a timely and wide-ranging collection, bringing systems thinking and multi-level analysis to the framing and the analysis of performance management in public organizations. This is a valuable contribution, encouraging the reader to reflect continually on the purposes and goals of performance management in any particular context.'</i>
- Jean Hartley, The Open University, UK,
<i>'Performance is one of the core themes in contemporary public management. This Handbook offers a fascinating collection of perspectives on making performance management work. The contributions skillfully explain how performance management is not about compliance but about the engagement of people. The </i>Handbook on Performance Management in the Public Sector<i> is an essential next step in understanding how performance management can contribute to performance in governance institutions and volatile settings.'</i>
- Wouter Van Dooren, University of Antwerp, Belgium,
<i>'Managing performance is now center stage in business, but the public sector context is different and requires unique solutions. The authors in this Handbook, all experts in their fields, explain everything we need to know to get better at managing this essential task.'</i>
- Peter Cappelli, The Wharton School, University of Pennsylvania, US,
Addressing multiple levels of analysis, the Handbook shows how performance management can enable high performance if governance, systems, organization and individual components are aligned. Written by an international team of both academics and practitioners, chapters offer insights into why changes in practice need to occur, how to make such changes possible, and what these changes require from a practical standpoint. The Handbook also highlights current limitations in public sector performance management and suggests new initiatives for performance management frameworks.
Scholars of public policy in human resources, administration and management looking for exemplary current research in these fields will find this Handbook invaluable. It will also be of interest to public administration and human resources practitioners looking to develop new practice and create new ways of thinking and behaving in the aftermath of global upheaval.