Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

I: Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure, Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, and Muzaffer Uysal Part 1: Attitudes, Emotions and Information Processing 1: Profiling the One- and Two-Star Hotel Guests for Targeted Segmentation Action - A Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies, Sara Dolnicar 2: The Influence of Consumers' Emotions on Their Service Product Evaluation, Sandra Gountas and John Y Gountas 3: Validating a Gutman-Type Social Distance Scale for Explaining Residents' Attitudes Towards Tourism, Maree Thyne and Andreas H Zins Part 2: Motivation and Learning 4: Motivation for Domestic Tourism: A Case Study of the Kingdom of Saudi Arabia, Naima B Bogari, Geoff Crowther and Norman Marr 5: Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? Garry G Price Part 3: Consumption Systems 6: Domestic Leisure Traveller Consumption Systems, Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G Woodside 7: Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System, Qi Han, Benedict G C Dellaert, W Fred van Raaij and Harry J P Timmermans 8: Comparing First-Time and Repeat Visitors' Activity Patterns in a Tourism Environment, Astrid D A M Kemperman, Chang-Hyeon Joh and Harry J P Timmermans Part 4: Decision and Choice 9: A Study of Tourist Decision Processes: Algarve, Portugal, Antonia Correia and Geoffrey I Crouch 10: The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice, Geoffrey I Crouch and Jordan J Louviere 11: Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel, Tzung-Cheng Huan and Jay Beaman 12: A Duality in Vacation Decision-Making, Kenneth F Hyde 13: A Model of Vacation Choice: An Integration of Personality and Vacation Choice with Leisure Constraints Theory, Robyn L McGuiggan 14: Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results, Walaiporn Rewtrakunphaiboon and Harmen Oppewal Part 5: Experience and Satisfaction 15: An Examination of the Antecedents and Consequences of Customer Satisfaction, Yukel Ekinci and Ercan Sirakaya 16: First-Time and Repeat Visitors to Orlando, Florida: A Comparative Analysis of Destination Satisfaction, Paul Fallon and Peter Schofield 17: Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context, Glenn F Ross 18: The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction, Muzaffer Uysal and John Williams Part 6: Market Segmentation 19: Profiling Airline Web Users: A Segmentation Approach, Joseph S Chen and Seyou Jang 20: Towards More Thorough Data-Driven Segmentation in Tourism - A Tracking Framework for Exploring Segment Development, Sara Dolnicar 21: Sustainable Tourism and Stakeholder Groups: A Case Study of Colorado Ski Resort Communities, Richard R Perdue Part 7: Attraction and Loyalty 22: Cultural Determinants of Tourist Intention to Return, Jeffery M Caneen 23: Towards the Conceptualization of Tourism Destination Loyalty, Outi Niininen and Michel Riley Part 8: Image and Interpretation 24: Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-Reported Judgments as an Alternative Approach, Metin Kozak 25: Cross-Cultural Behaviour Research in Tourism: A Case Study on Destination Image, Metin Kozk, Enrique Bigne, Ana Gonzalez and Luisa Andreu 26: Journeys of the Imagination? The Cultural Tour Route Revealed, Tove Oliver