PART I: LAYING THE FOUNDATIONS 1 Successful Helping - An Introduction 2 The Helping Relationship PART II: THE THERAPEUTIC DIALOGUE: COMMUNICATION AND RELATIONSHIP-BUILDING SKILLS 3 Empathic Presence and Responding - Building a Mutual Understanding 4 The Art of Probing and Summarising 5 Facilitating Client Self-Challenge: From New Perspectives to New Behaviour 6 Helper Self-Challenge and Overcoming Client Resistance PART III: THE SKILLED HELPER PROBLEM-MANAGEMENT AND OPPORTUNITY-DEVELOPMENT APPROACH TO HELPING 7 An Introduction to the Problem-Solving and Problem-Management Process 8 Stage I: Helping Clients Explore their Concerns and Tell their Stories 9 Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals 10 Stage III: Planning the Way Forward 11 How to Implement and Make it all Happen PART IV: EXERCISES TO ASSIST IN BECOMING A SKILLED HELPER, AND EXTRACT FROM A COUNSELLING CONVERSATION 12 Counselling Skills Exercises 13 Extract from a Counselling Conversation