Technical Communication is designed to help you write persuasively, effectively and with a global perspective on innovations in communication. The text provides straightforward explanations that build from foundational concepts and research to document design and applications. Helpful annotated model documents and figures include examples relevant to today's workplace and make abstract concepts and technical document creation easy to grasp. Clear objectives appear at the start of every chapter and are reinforced by cases, guidelines and projects that offer meaningful practice.
The 16th Edition reflects current innovations in communication for a digitally savvy, diverse and global workforce. Coverage includes Guidelines for Identifying Misinformation, effective and legally sound use of social media and AI's role in the writing process.
- Introduction to Technical Communication
- Meeting the Needs of Specific Audiences
- Persuading Your Audience
- Weighing the Ethical Issues
- Teamwork and Global Considerations
- An Overview of the Technical Writing Process
- Thinking Critically about the Research Process
- Evaluating and Interpreting Information
- Summarizing Research Findings and Other Information
- Organizing for Readers
- Editing for a Professional Style and Tone
- Designing Visual Information
- Designing Pages and Documents
- Email, Texts, and Instant Messaging
- Workplace Memos and Letters
- Résumés and Other Job-Search Materials
- Technical Definitions
- Technical Descriptions, Specifications, and Marketing Materials
- Instructions and Procedures
- Informal Reports
- Formal Analytical Reports
- Proposals
- Presentations and Video Conferencing
- Web Pages and Social Media
- A Quick Guide to Documentation
- A Quick Guide to Grammar, Usage, and Mechanics
- Self-contained chapters are organized into 5 flexible parts, usable in any sequence to support course goals.
- Straightforward explanations build from foundational concepts and research to document design and applications.
- Annotated model documents and figures make abstract concepts and technical document creation easy to grasp with examples relevant to today's workplace.
- Cases, guidelines and projects tie to clear objectives that appear at the start of each chapter.
- Breath of coverage includes the latest in workplace technology and related ethical, societal and global issues with a focus on critical thinking as the basis of information literacy.
- Appendices cover current MLA and APA styles and provide a handbook on grammar, mechanics and usage.
- NEW: Includes the latest in digital workplace communication and guidelines including collaborative writing spaces (e.g., Google Drive and Microsoft Drive); video conferencing and chat with Zoom and Microsoft Teams; in-person and hybrid presentations (Audience and Purpose Profile Sheet provided); and PDF uses.
- UPDATED: Coverage of job applications and resumes guides students through applying online via PDF upload, provides a new digital job portfolio example and covers Automated Tracking Systems (ATS) that categorize job applications via key words.
- UPDATED: New MLA and APA guidelines are reflected in Appendix A and in coverage of inclusive language, which includes the use of singular pronouns (they/their) in the Editing chapter and in Appendix B.
- NEW: Confronts Internet research challenges providing “Guidelines for Identifying Misinformation,” examples of deep fakes, memes and AI, and coverage of confirmation bias.
- NEW: ChatGPT and related AI are covered in the Writing Process chapter and in substantial content in the Instructor's Manual and supplements.
- NEW: A social media and web pages chapter offers an audience-focused approach to writing, instruction on creating video content (incl. meme and infographic creation in Ch. 12), and legal guidelines for using social media.
Produktdetaljer
Biografisk notat
About our authorsLaura J. Gurak is professor and founding chair of the Department of Writing Studies at the University of Minnesota, where she teaches courses in technical writing and digital communication. She holds an M.S. in technical communication and a Ph.D. in communication and rhetoric from Rensselaer Polytechnic Institute. Gurak is author of two books from Yale University Press, one of which was the first book-length study of online social actions, as well as several edited collections, conference presentations, and papers. She is a recipient of the Society for Technical Communication’s Outstanding Article award and her college’s Distinguished Teaching Award. Gurak has authored and/or coauthored five textbooks in technical communication, published by Pearson. She has worked as a software developer, technical writer and communications consultant for various companies and organizations.
John M. Lannon is Professor Emeritus and former Director of Writing at the University of Massachusetts Dartmouth, where he developed the undergraduate major in professional writing and later codeveloped the M.A. program in professional writing. He has also taught at Cape Cod Community College, University of Idaho, Southern Vermont College and University of Strasbourg. He has authored and coauthored 5 major textbooks in business communication, rhetoric and technical communication; book reviews; filmstrips; environmental documents; and instructional software. He is the recipient of an NDEA Fellowship and Fulbright Lectureship. He holds a B.S., M.A. and Ph.D. from the University of Massachusetts, Amherst. His initial training and work were in biomedical science and technology with the USAF. He has also served as a communications consultant for various companies and government institutions.