Part I: AN OVERVIEW. 1 An Introduction to Information Systems. 2. Information Systems in Organizations. Part II: INFORMATION TECHNOLOGY CONCEPTS. 3. Hardware: Input, Processing, and Output Devices. 4. Software: Systems and Application Software. 5. Organizing Data and Information. 6. Telecommunications and Networks. 7. The Internet, Intranets, and Extranets. Part III: BUSINESS INFORMATION SYSTEMS. 8. Electronic and Mobile Commerce. 9. Enterprise Systems. 10. Information and Decision Support Systems. 11. Knowledge Management and Specialized Information Systems. Part IV: SYSTEMS DEVELOPMENT. 12. Systems Development: Investigation and Analysis. 13. Systems Design, Implementation, Maintenance, and Review. Part V: INFORMATION SYSTEMS IN BUSINESS AND SOCIETY. 14. The Personal and Social Impact of Computers.