Introduction PART I: CHARACTERISTICS OF TEAMS CHAPTER 1. Understanding Teams Defining Groups and Teams Purposes and Types of Teams Why Organizations Use Teams History of Teams and Group Dynamics Leading Virtual Teams: Virtual Meetings and Virtual Collaboration-Selecting Technologies to Use for Your Team Team Leader's Challenge 1 Survey: Attitudes Toward Teamwork Activity: Working in Teams CHAPTER 2. Defining Team Success Nature of Team Success Conditions for Team Success Characteristics of Successful Teams Positive Psychology View of Team Success Using Teams in the Workplace Team Leader's Challenge 2 Activity: Understanding Team Success PART II: PROCESSES OF TEAMWORK Chapter 3. Team Beginnings Stages of Teamwork Group Socialization Team Goals Team Norms Application: Jump-Starting Project Teams Leading Virtual Teams: Starting a Virtual Team Team Leader's Challenge 3 Activity: Observing Team Norms Activity: Developing a Team Contract CHAPTER 4. Understanding the Basic Team Processes Motivation Group Cohesion Team Roles Task and Social Behaviors Team Adaptation and Learning Leading Virtual Teams: Motivating Participation in Virtual Meetings Team Leader's Challenge 4 Activity: Observing Task and Social Behaviors CHAPTER 5. Cooperation and Competition Teamwork as a Mixed-Motive Situation Why Are People in Teams Competitive? Problems With Competition Benefits of and Problems With Cooperation Application: Encouraging Cooperation Leading Virtual Teams: Building Trust and Social Relationships Team Leader's Challenge 5 Survey: Cooperative, Competitive, or Individualistic Orientation Activity: Understanding Competitive Versus Cooperative Goals CHAPTER 6. Communication Written by David Askay Communication Process Flow of a Team's Communications Emotional Intelligence Facilitating Team Meetings Communication Skills for Team Meetings Leading Virtual Teams: Running Virtual Meetings to Ensure Everyone Is Following the Agenda and People Arrive at the Same Understanding Team Leader's Challenge 6 Survey: Team Emotional Intelligence Activity: Observing Communication Patterns in a Team PART III: ISSUES TEAMS FACE CHAPTER 7. Managing Conflict Conflict Is Normal Sources of Conflict Impact of Conflict Conflict Resolution Approaches Managing Team Conflicts Leading Virtual Teams: Reducing Conflict and Developing Collaboration Team Leader's Challenge 7 Survey: Conflict Resolution Styles Activity: Observing Conflict Resolution Styles CHAPTER 8. Power and Social Influence Definitions of Power and Social Influence Types of Power Power Dynamics Empowerment Application: Acting Assertively Leading Virtual Teams: Ensuring Dissenting Voices Are Heard and Empowering the Team Team Leader's Challenge 8 Activity: Using Power Styles-Passive, Aggressive, and Assertive CHAPTER 9. Decision Making Value of Group Decision Making Approaches to Group Decision Making Decision-Making Problems Decision-Making Techniques Application: Consensus Decision Making Leading Virtual Teams: Encouraging Agreement on a Decision Team Leader's Challenge 9 Activity: Making Consensus Decisions Activity: Group Versus Individual Decision Making CHAPTER 10. Leadership Alternative Designs of Leadership for Teams Approaches to Leadership Situational Leadership Theory Self-Managing Teams Application: The Functional Approach to Leading Teams Leading Virtual Teams: New Approaches to Leadership in Virtual Teams Team Leader's Challenge 10 Survey: Leadership Styles Activity: Observing the Leader's Behavior CHAPTER 11. Problem Solving Approaches to Problem Solving Descriptive Approach: How Teams Solve Problems Functional Approach: Advice on Improving Team Problem Solving Prescriptive Approach: Rational Problem-Solving Model Problem-Solving Teams Application: Problem-Solving Techniques for Teams Team Leader's Challenge 11 Activity: Using Problem-Solving Techniques CHAPTER 12. Creativity Creativity and Its Characteristics Individual Creativity Group Creativity Organizational Environment and Creativity Application: Team Creativity Techniques Leading Virtual Teams: Virtual Creativity Team Leader's Challenge 12 Activity: Comparing Different Creativity Techniques CHAPTER 13. Diversity The Nature of Diversity Problems of Diversity Causes of Diversity Problems Effects of Diversity Application: Creating a Context to Support Diversity Team Leader's Challenge 13 Survey: Attitudes Toward Diversity Activity: Understanding Gender and Status Differences in a Team PART IV: ORGANIZATIONAL CONTEXT OF TEAMS CHAPTER 14. Team, Organizational, and International Culture Team Culture Defining Organizational Culture Organizational Culture and Teamwork Dimensions of International Culture International Differences in Teamwork Transnational Teams Leading Virtual Teams: Dealing With Cultural Issues Team Leader's Challenge 14 Survey: Individualism-Collectivism Activity: Evaluating a Team's Culture and Cultural Context Activity: Comparing United States and Japanese Teams CHAPTER 15. Virtual Teamwork Use of Communication Technologies Communication Impacts Team Impacts Selecting the Right Technology Challenge of Virtual Teams Team Leader's Challenge 15 Activity: Developing Netiquette for Virtual Teams Activity: Experiencing Teamwork in a Simulated Virtual Team CHAPTER 16. Evaluating and Rewarding Teams Team Performance Evaluations Reward Systems Rewarding Individual Team Members Team and Organizational Reward Programs Relationship of Rewards to Types of Teams Team Leader's Challenge 16 Survey: Individual Versus Team Rewards Activity: Evaluating and Rewarding a Project Team Activity: Team Halo Effect CHAPTER 17. Team Building and Team Training What Is Team Building? Does Your Team Need Team Building? Types of Team-Building Programs Team Training Types of Training Team Leader's Challenge 17 Activity: Team Building Activity: Appreciative Inquiry of Teamwork Appendix: Guide to Student Team Projects Starting the Team Planning and Developing the Project Monitoring the Project and Maintaining Teamwork Performing Team Writing Wrapping Up and Completing the Project References Index