Conceptualization of a Value Cocreation Language for Knowledge-Intensive Business Services.- Semantic Approach to Financial Knowledge Specification – Case of Emergency Policy Workflow.- Ontological Support for Process-Oriented Competency Management.- Use of a Business Process Oriented Autopoietic Knowledge Management Support System in the Process of Auditing an Organisation's Personal Data Protection .- Data Mining for Positive Customer Reaction to Advertising in Social Media.- E-government Usage by Polish Citizens.- Analyzing Industry 4.0 Models with Focus on Lean Production Aspects.- Automation of Privacy Preserving BPMS in Collaborative Cloud-based Business Processes.- Synthetic Indexes for a Sustainable Information Society:  Measuring ICT Adoption and Sustainability in Polish Enterprises.- Small Brazilian Business and IT governance: Viability and Case Study.- Models of Data Quality.- Selecting Project Communication Management Software Using the Weighted Regularized Hasse Method.- Hierarchical Representation of Website Evaluation Model Using Survey and Perceptual Based Criteria.

This book constitutes extended selected papers from the 15th Conference on Advanced Information Technologies for Management, AITM 2017, and the 12th Conference on Information Systems Management, ISM 2017, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS, which took place in Prague, Poland, in September 2017.
The 13 papers presented in this volume were carefully reviewed and selected from 48 submissions. They were organized in topical sections named: information technology and systems for knowledge management; information technology and systems for business transformation; and implementation and evaluation of information systems.