"We are very keen to include <i>The Definitive Personal Assistant & Secretarial Handbook 3rd edition</i> and the <i>Executive Assistant & Managerial Handbook</i> as part of the course material for our top PA and EA courses. What makes these books quite different is the positive messages being sent throughout that directly relate to helping all office professionals develop both themselves and their careers. They are full of useful hints and tips as well as solid deep thinking behind ideas, approaches and concepts such as how to keep on top of the day-to-day workload and how to maintain effective working relationships. As a result, our students have a lot more to offer their employers, are better able to cope with demanding roles and they can enjoy happier and more rewarding careers!"

Penny Lewis, Cert Ed, Principal of Lewis Secretarial College

"I am an entrepreneur/CEO, hiring my first executive assistant and and am not fully sure what to expect. I bought Sue France's books as they addresses important elements that I would have had to figure out as I go, such as acknowledging and mindfully developing the leadership roles associated with an exec assistant position. Already, I feel that learning curve has been cut in half! There are many tactical tips for the execution of this role included. I am using these books as communication/training tools for my new assistant and find them very useful! These books are the most relevant and practical for the needs of *today's* assistants and execs."

Susan Kruger, M.Ed. SOAR Study Skills

"The first 30 pages I read just completely blew me away! It really helped me to see things from another perspective and understand a lot of things."

Emah Solange Ehouman- Recchia