PART 1 OVERVIEW 1

INTRODUCTION 3

ABOUT THIS FACILITATOR’S GUIDE 4

PREPARE YOURSELF TO CONDUCT TRAINING 5

GUIDELINES FOR A SUCCESSFUL WORKSHOP 6

CUSTOMIZING THE WORKSHOP 10

PART 2 THE FIVE DYSFUNCTIONS OF A TEAM MODEL 11

A QUICK OVERVIEW 13

BUILDING TRUST 15

MASTERING CONFLICT 16

ACHIEVING COMMITMENT 17

EMBRACING ACCOUNTABILITY 19

FOCUSING ON RESULTS 20

PART 3 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAMS 21

GETTING STARTED 23

WORKSHOP FORMATS 25

WORKSHOP OBJECTIVES 26

WORKSHOP AGENDAS 27

PLANNING A WORKSHOP 32

PRE-WORK 35

PLANNING CHECKLIST 36

SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 37

FACILITATOR’S SCRIPT FOR A TWO-DAY WORKSHOP FOR TEAMS 38

NEXT STEPS FOR A TEAM WORKSHOP 119

TEAMWORK ROADMAP 121

TEAM WORKSHOP FOLLOW-UP CHECKLIST 123

WORKSHOP FOR TEAMS SUGGESTED FOLLOW-UP ACTIVITIES 125

PART 4 THE FIVE DYSFUNCTIONS OF A TEAM: A WORKSHOP FOR TEAM LEADERS 127

GETTING STARTED 129

WORKSHOP OBJECTIVES 130

WORKSHOP AGENDAS 131

PLANNING A WORKSHOP 134

PRE-WORK 137

PLANNING CHECKLIST 138

SUPPLIES, MATERIALS, AND EQUIPMENT CHECKLIST 139

FACILITATOR’S SCRIPT FOR A ONE-DAY WORKSHOP FOR TEAM LEADERS 140

NEXT STEPS AFTER A TEAM LEADER WORKSHOP 205

PART 5 GUIDELINES FOR DISTANCE AND VIRTUAL LEARNING 209

APPENDIX 213

COMMON OBJECTIONS TO A WORKSHOP 215

SAMPLE PARTICIPANT NOTIFICATION E-MAILS 216

OWNER’S MANUAL EXERCISE 222

QUICK QUIZ ANSWERS 224

THEMATIC GOAL EXAMPLES 225

MANAGING AND ORGANIZING AROUND THE THEMATIC GOAL 229

ESTABLISHING A THEMATIC GOAL ROADMAP 231

SUPPLEMENTARY ACTIVITIES 234

STORIES 238

SAMPLE TEAM ASSESSMENT REPORT 247

SAMPLE TEAM ASSESSMENT COMPARISON REPORT 273

HOW TO DEBRIEF THE COMPARISON TEAM ASSESSMENT REPORT 285

RESOURCES 287

ABOUT THE AUTHOR 289

HOW TO USE THE FLASH DRIVE 291

Tap into your organization's ultimatecompetitive advantage—teamwork

Based on his best-selling leadership fable, The Five Dysfunctions of a Team, Patrick Lencioni gives trainers everything needed for a high-impact, half-day, full-day, or two-day learning experience for functional teams or team leaders.

Significantly revised and improved to meet the changing needs of organizations and individuals, the second edition of the Facilitator's Guide includes two distinct workshops. The Five Dysfunctions of a Team: A Workshop for Teams helps team members improve in each of five key fundamentals: trust, conflict, commitment, accountability, and results. The Five Dysfunctions of a Team: A Workshop for Team Leaders provides leaders with an in-depth understanding of the model along with techniques for applying the theory to help their teams.

Ideal for off-sites and retreats or even a series of development meetings, this training package will allow teams of all types to begin the journey towards greater productivity and cohesion.

This Facilitator's Guide Package includes: binder (with loose-leaf pages and tabs), paper assessment, two Participant Workbooks, poster, a Frequently-Asked-Questions booklet, a flash drive containing scripts and PowerPoints for both workshops.

"The Five Dysfunctions of a Team is simply the best content available on teams. After implementing the products extensively within our organization, we have found Lencioni's practical approach to be invaluable."—Mike Phelan, principal, Deloitte Consulting

"Lencioni's approach to team development is refreshing—practical, extremely engaging, and not touchy-feely. I would recommend this experience to any team wanting to excel."—Vern L. Toland, managing director, Hilton Grand Vacations Company

"The Five Dysfunctions of a Team program not only restored the fiscal health of our company, it provided the crucial tools forus to face the economic downturn. The program has enabled us to sustain performance through creativity and teamwork and we're using it throughout our entire company."—Matt Danilowicz, CEO, Clear-Com