"A fundamental read to give a connected view of coaching from a broad range of perspectives, which is particularly important and helpful when it comes to applying coaching in a way that adds value in a complex corporate context."
Sara Gosden, Director, Global Talent Management, Expedia Group
"If you are looking to grow your business through releasing the potential of people and teams then this book is a great investment."
Catriona Mackie, former Global Head of Learning & Development, Diageo
"If you're looking for a comprehensive book on <b><i>Performance Coaching</i></b>, complete with thought leadership, case studies, management methodologies and the latest thinking, then I highly recommend this book. It's a must-read for leaders everywhere at all levels in an organization."
Diane Yates, Head of Leadership and Executive Development, Deloitte LLP
- Section - ONE: The fundamentals of performance coaching;
- Chapter - 01: What is coaching?;
- Chapter - 02: The differences between coaching, therapy, counselling, mentoring and consultancy;
- Chapter - 03: The directive–non-directive continuum;
- Chapter - 04: Self-limiting beliefs;
- Chapter - 05: Coaching and neuroscience;
- Section - TWO: Creating a coaching culture in organizations;
- Chapter - 06: The meaning of a coaching culture;
- Chapter - 07: Ten steps to creating a coaching culture;
- Chapter - 08: Coaching in the workplace;
- Chapter - 09: Coach training in the workplace;
- Chapter - 10: Coaching in leadership;
- Chapter - 11: Cross-cultural coaching;
- Chapter - 12: Distance coach training;
- Chapter - 13: Coaching in schools;
- Chapter - 14: Coaching for Crisis at Christmas;
- Chapter - 15: Corporate social responsibility and shared value - bringing business and society back together;
- Chapter - 16: Bullying in the workplace;
- Chapter - 17: Resilience in leadership;
- Chapter - 18: Coaching supervision: a workplace perspective;
- Chapter - 19: ROI - Measuring the return on investment in coaching;
- Section - THREE: Skills for coaches and managers;
- Chapter - 20: Listening;
- Chapter - 21: Reflecting, summarizing and clarifying;
- Chapter - 22: Questioning;
- Chapter - 23: Permission protocol;
- Chapter - 24: The GROW coaching model;
- Chapter - 25: The EXACT model - a coaching approach to goal setting;
- Chapter - 26: Coaching feedback;
- Chapter - 27: The structure of coaching;
- Chapter - 28: Setting and reviewing actions;
- Section - FOUR: Tools of the trade - continuing professional development;
- Chapter - 29: David Grove’s Clean Language;
- Chapter - 30: David Grove’s Emergent Knowledge;
- Chapter - 31: Transpersonal coaching;
- Chapter - 32: An introduction to neuro-linguistic programming;
- Chapter - 33: Systemic Coaching;
- Chapter - 34: Transactional analysis and the OK Corral;
- Chapter - 35: 360-degree feedback;
- Chapter - 36: The Reuven Bar-On Emotional Quotient inventory (BarOn EQ-i);
- Chapter - 37: Thomas-Kilmann Conflict Mode Instrument;
- Chapter - 38: Marshall Rosenberg’s ‘Non-Violent Communication’;
- Chapter - 39: Peer leadership
- Chapter - 40: Situational Leadership;
- Chapter - 41: Kouzes and Posner: The Leadership Challenge;
- Chapter - 42: Cultural Transformation Tools;
- Chapter - 43: The Inner Game;
- Chapter - 44: Nancy Kline’s Thinking Environment;
- Chapter - 45: Appreciative Inquiry;
- Chapter - 46: Mindfulness;
- Chapter - 47: Elizabeth Kubler Ross’s Change Curve six stage model;
- Chapter - 48: Bruce Tuckman’s ‘forming, storming, norming and performing’ team development model;
- Chapter - 49: The Myers-Briggs Type Indicator (MBTI®);
- Chapter - 50: The Enneagram;
- Chapter - 51: Kolb’s learning styles;
- Chapter - 52: DISC;
- Chapter - 53: Johari Window;
- Chapter - 54: More team role models