"This book is a true tour de force on all things marketing, distribution, franchising and more. Dent and White have given us a highly compelling and practical blueprint for success in times of great change and disruption. Their updated treatise gives us practical 21st-century strategic insights into sales and marketing channel and distribution management. Heed these authors' advice or risk irrelevance and peril for your business and brand."
Joe Tripodi, CMO, Subway, and former CMO, Coca-Cola, Allstate, MasterCard, Bank of New York and Seagram’s
"With sales and marketing channels becoming ever more complex and challenging, the need for help constantly increases. This book hits the mark - I seriously suggest anyone involved in channels has this to hand. Dent and White stand head and shoulders above many others in demystifying the channel into understandable and executable components. Whether you are a channel novice or channel expert, this new edition is paramount for executives to account managers alike."
Jeremy Butt, SVP International, Mitel
"This is the best book available for providing a deep understanding of channel business models and has helped us build more effective relationships with our channel partners."
Louis Gries, CEO, James Hardie Industries plc
"This book is essential reading for any vendor working with indirect channels of distribution. The deep insights into channel business models it provides enable vendors to secure maximum value from both distributor and final-tier engagement."
Michael Urban, Corporate Vice President, Strategy, Transformation, Global Vendor Management, Tech Data Corporation
- Section - PART ONE: Introduction;
- Section - 01: How to get the best out of this book;
- Section - 02: The business of getting products and services to market;
- Section - 03: Major trends and developments in market access;
- Section - PART TWO: Distributors, wholesalers and intermediaries;
- Section - 04: The role of the distributor for sales and marketing channels;
- Section - 05: How the distributor business model works;
- Section - 06: Managing distributors – margins and profitability;
- Section - 07: Managing distributors – working capital;
- Section - 08: Managing distributors – productivity;
- Section - 09: Managing distributors – sustainability;
- Section - 10: Managing distributors – managing growth;
- Section - 11: Understanding the distribution landscape;
- Section - 12: How to get the best from distribution strategy;
- Section - PART THREE: Managing final-tier sales and marketing channels;
- Section - 13: The roles of the final-tier channel players;
- Section - 14: How the business model works for final-tier channel players;
- Section - 15: Managing final-tier channel players – sales and utilization;
- Section - 16: Managing final-tier channel players – gross margin and recoverability;
- Section - 17: Managing final-tier channel players – working capital management;
- Section - 18: Managing final-tier channel players – value creation and growth;
- Section - 19: How to get the best from final-tier channel players;
- Section - PART FOUR: Managing distribution in individual industry sectors;
- Section - 20: Introduction to managing distribution in individual industry sectors;
- Section - 21: Insights from managing capital goods distribution;
- Section - 22: Insights from managing consumer goods distribution and retailers;
- Section - 23: Insights from managing services distribution;
- Section - 24: Insights from managing hotels, restaurants, catering and travel distribution;
- Section - 25: Insights from managing intellectual property distribution;
- Section - 26: Insights from managing franchised distribution;
- Section - Appendix: Key ratios;
- Section - Appendix: Glossary of technical terms;