"<b><i>Toyota Methods and Operating Models</i></b> provides not only general Toyota Production System (TPS) advice, but also practical kaizen examples of what the Toyota Material Handling has achieved. This book will be useful to those wanting to improve their business similarly."

Sadao Nomura, Former Senior Advisor, Toyota Industrial Co.

"The Cesab and Toyota case is like a marriage between two different nationalities. It tells the story of a progressive convergence of objectives and a continuous effort to understand each other and integrate the best aspects of Japan and Italy. This has resulted in a business which grows year on year in terms turnover and productivity. I hope that it continues to grow."

Romano Prodi, Former President of European Commission

"<b><i>Toyota Methods and Operating Models</i></b> represents one of the most comprehensive investigations of Toyota, the essential Toyota spirit, and working practices at a non-Japanese manufacturing facility. I thoroughly enjoyed reading this book because it provides a wonderful insight into the technical and social practices that underpin world class performance and the ways in which people continuously improve, innovate and learn."

Nick Rich, Professor of Socio-Technical Systems Design, Swansea University