Preface Acknowledgments About the Authors Chapter 1 • Managing Local Governments in a Dynamic World Purpose and Organization of the Book The Contemporary Context: Continuity and Change The Intergovernmental Landscape: Who’s in Charge? Managing Challenges: Critical Competencies for Closing the Gap Chapter 2 • U.S. Local Governments in Historical Context Early Development of American Cities: 1700–1900 Urban Population Growth The Progressive Era Post-Progressive Era Metropolitan Development Looking Forward Chapter 3 • Types, Functions, and Authority of U.S. Local Governments U.S. Local Government Authority Local Government Types and Distribution Regional Models of Local Government Structure Local Forms of Government Chapter 4 • Working across Boundaries Stressed Local Structure Reform Perspectives The Manager’s Key Transcending Role From Cooperation to Governance: Snow White and the 17 Dwarfs State Restructuring Incentives Regional Cooperation: Looking Forward Chapter 5 • The Career of the Local Government Manager Local Government Manager Profiles Working as a Local Government Manager Roles of the Local Government Manager Managers as Leaders The Local Government Manager as Organizational Leader The Manager’s Code of Ethics Making the Case for a Career in Local Government Management Chapter 6 • Roles and Relationships Mayoral Authority and Roles Basics of Council–Manager Relationships: A North Carolina Example Realities of Council–Manager Roles and Responsibilities Changing Roles and Relationships Chapter 7 • Enhancing Council–Manager Effectiveness High-Performing Habits The Manager’s Facilitating Role Mutual Expectations Recognizing and Dealing with Problems in the Governing Body Chapter 8 • Citizen Engagement Why Engage Citizens? History of U.S. Citizen Engagement Objectives of Citizen Participation Engagement Challenges From Participation to Power E-Government Engagement Making Engagement Work Chapter 9 • Service Delivery Strategies and Innovation Who Does What? Government-to-Government Approaches Who Does What? Public–Private Partnerships Other Alternative Service Delivery Tools Key Questions Building Capacity for Innovation Chapter 10 • The Manager’s Toolbox Building Organizational Capacity The Manager’s Toolbox The Journey from Planning and Measurement to Management Using the Tools as Manager Chapter 11 • Emerging Issues and Management Challenges Facing Local Governments Wicked Problems Facing Local Governments Current and Emerging Issues for Local Governments Skills Needed in Future Managers Tackling Wicked Problems Conclusion Appendix 1: International City/County Management Association (ICMA) Code of Ethics with Guidelines Appendix 2: International City/County Management Association (ICMA) Practices for Effective Local Government Management Index