"This inspiring book sets out a leader's individual responsibility for driving the actions that create organizational trust. The measures <b>John Blakey</b> recommends are highly practical and well within the capability of all business leaders who are determined to leave a positive legacy."
Jane Frost CBE, CEO, Market Research Society
"What this bold and thought-provoking book shows is that there is an urgent need to re-build trust through developing leaders that don't just 'talk the talk', but who also 'walk the talk."
Paul Kehoe, former CEO, Birmingham Airport
"I've read many books on organizational trust and John's is one of the best - a welcome addition and a must-read."
Barbara Brooks Kimmel, CEO and Co-founder, Trust Across America
- Chapter - 00: Introduction - ‘You’re too nice, Blakey’;
- Section - ONE: Trust lost and trust regained;
- Chapter - 01: A broken model - The blue pill vs the red pill;
- Chapter - 02: The three pillars that inspire trust;
- Section - TWO: The nine habits that inspire results, relationships and reputation;
- Chapter - 03: Pillar 1 - Habits of ability;
- Chapter - 04: Pillar 2 - Habits of integrity;
- Chapter - 05: Pillar 3 - Habits of benevolence;
- Chapter - 06: Cracks in the pillars - What to do when things go wrong;
- Section - THREE: Building a high-trust culture;
- Chapter - 07: Working with the Nine Habits of Trust;
- Chapter - 08: Conclusion - ‘Well done, Blakey’